Customer service Representative
CSR
مجموع سنوات الخبرة :3 years, 1 أشهر
1. Customer service Representative (CSR) ( November 01, 2012 - Continuing)
Digicon Technologies Limited (Airtel)
Company Location: 242 Tejgaon 1/A Link Road, Dhaka 1208
Department: Customer service
Duties/Responsibilities: Customer service through Hot line (786 for Air tel)
nswer inbound calls as well as assist customers for specific query
Update existing database with changes and status of customer
Analyze, rectify and provide solutions efficiently to customer concerns using established procedures, while logging all complaints and queries received
Resolve customer request and provide input into tracking system according to established guidelines and ensure accurate records and maintain database
Provide customer satisfaction to both internal and external customers and strive continuously to improve service delivery.
2. Customer Care Executive ( May 20, 2011 - May 19, 2012)
GrameenPhone
Company Location: Mohakhali, Dhaka
Department: Customer Service
Duties/Responsibilities: 1.Attend incoming queries from customers
2. Provide one stop after sales service to subscribers over hot line and face to face.
3. Ensure smooth and correct flow of information to subscribers and within the organization.
4. Enhance quality service and maintain companys brand image.
5. Update the customer database by using the CRM operational support systems.
6. Contribute to maximum customer satisfaction.
7. Follow-up on complaints made by customers and solve it as well as possible
8. Provide user support to all customers in accordance with defined quality standards and objectives.
9. Will be measured on customer satisfaction, efficiency of handling customer issues, quality of service and team work efforts and results.
Exam Title Concentration/Major Institute Result Pas.Year Duration MSS (Economics) Economics National University Second Class, Marks: 55% 2010 1
BSS (Hons) Economics National University Second Class, Marks: 54% 2009 4 year
Office Programme MS-Word, MS-Excell, MS-Access, MS-Powerpoint, Visual basic, Internate and Email usage. Bangladesh Computer council. Bangladesh. Barisal. 2008 3months Career and Application Information:
HSC Humanites Govt. Syed Hatem Ali College CGPA:3.2 out of 5 2005 2
SSC Humanites Charbaniary secondary High School CGPA:3.44 out of 5 2003 2 Training Summary: Training Title Topic Institute Country Location Year Duration