Md Sukkur

Junior Officer (Banking Operations)
Islami Bank Bangladesh PLC
📍 Moulvi Bazar Branch, Bangladesh
📅 August 2020 - October 2025.


Managed integrated banking operations including cash services, customer transactions, and digital banking support
Assisted customers with mobile banking, internet banking, and ADC-related services while resolving transaction and application issues efficiently
Handled daily branch cash activities including deposits, withdrawals, balancing, and secure cash maintenance.
Coordinated secure fund movement and liquidity support between Bangladesh Bank, zonal offices, and branch operations.
Maintained accuracy in transaction verification, reconciliation, and financial record management
Conducted batch processing and ensured proper maintenance of operational documentation.
Supported branch-level customer service activities by providing banking solutions and account-related assistance.
Worked closely with internal teams to ensure uninterrupted banking services and operational efficiency.
Followed banking regulations, audit requirements, AML/CFT guidelines, and internal compliance procedures with professionalism and accountability
Maintained confidentiality, discipline, and integrity in handling sensitive financial operations

KEY ACHIEVEMENTS
Earned recognition for reliability, honesty, and responsible handling of banking operations
Contributed to smooth digital banking services through effective customer support and issue resolution
Successfully managed cash-related responsibilities with strong accuracy and operational accountability
Maintained service quality and efficiency in both customer-facing and backend banking functions
Demonstrated adaptability across branch operations, digital services, and financial transaction management.

• Managed day-to-day banking operations, customer transactions, and branch service activities.
• Provided support for Mobile Banking, Internet Banking, and Alternative Delivery Channel (ADC) services.
• Handled cash deposits, withdrawals, balancing, and secure cash maintenance.
• Assisted in liquidity management and secure fund movement between Bangladesh Bank, zonal offices, and
branch operations.
• Performed transaction verification, reconciliation, and financial record management.
• Conducted batch processing and maintained operational documentation.
• Delivered customer support regarding accounts, transactions, and banking services.
• Ensured compliance with AML/CFT guidelines, internal policies, and regulatory requirements.
• Coordinated with internal departments to maintain smooth banking operations.
• Key Achievements
• Maintained high standards of operational accuracy and transaction integrity.
• Contributed to efficient digital banking support and customer service delivery.
• Successfully managed cash operations with strong accountability and compliance awareness.
• Demonstrated adaptability across customer service, operations, and digital banking functions.