IT Systems Engineer
Intertec systems
مجموع سنوات الخبرة :9 years, 7 أشهر
SPOC for coordinating all onsite IT and operational tasks with IT/ non IT vendors.
Proficient in IMACD services (Installation, Move, Add, Change, and Disposal of hardware).
Experience in VDI environment, Windows and Mac OS, iOS.
Create windows 10 Customized image, installation, update and optimization for the VDI infrastructure. Support and maintain Infrastructure services.
Managing 100+ MacBook and iMac pro computers, it’s connectivity with fibre optic central archive storage and security permissions on the archive.
Managing Active directory, File server, Print server, Exchange server, GFI email archiver server, Email security gateway.
Configure and maintain Configuration manager (SCCM-MECM). Deploy Apps and security patch updates to windows 10 machines/ servers, deploy OS for windows migration.
Create task Sequences, create custom windows images in config manager.
Managing User permissions and access in AD, file server and Exchange.
Installation and configure role & feature on windows server 2008/2012/2016.
Managing network alerts in Deep Discovery Inspector for end user machines and servers.
Successful completion of Email archiving solution from GFI and rollout in user environment.
Successfully completed and managing AD Password self-service solution for domain users.
Experience with ITSM tools like, Ivanti Service Desk, Service now, Delta ticketing tool from Dell to manage trouble tickets and resolving within agreed SLA.
Managing media monitoring server for streaming devices, Monitoring CCTV server and verifying scheduled back up.
FGB & NBAD bank merger
•Installation and configuration windows machines as per client requirement to be used in banking environment.
•Installation and configuration of core banking applications like T24 (centralized banking software) and ICCS (Image based cheque clearing system) application.
•Done post production readiness check.
•Responsible for domain migration, mail box migration and Outlook configuration.
•Installation of Imprivata One- Sign application for automatic login to user application.
•Installation of network printers and scanners.
•Enabling bit locker encryption on the laptops in the organization’s domain.
•Managing system/ security upgrades on all IT assets using SCCM.
•Planning seamless post production upgrades and updates on computers.
•Installation of cheque scanner printers and software like Smart Source scanner and Teller scanner for the teller user in bank branches.
•Provided support and carried merger activity in multiple NBAD and FGB bank branches.
laptops for fault finding and hardware upgrades like RAM, hard disk, processor etc.
•Attending customer escalations and resolving their complaints in a timely manner.
•Excellent in using CRM application/ ERP tools for billing, sales and support.
•Adhering to the process metrics and client’s business requirements.
•Collecting technical data and coordinating with the next level support for next course of action and end to end resolution.
•Providing technical support through email, voice and chat as in when needed.
•Resolving Dell and Non- Dell printer (Laser/ Multifunction printers) issues.
•Configuring and resolving issues with mail clients like outlook, exchange, open office, thunderbird, Windows live mail and AOL desktop mail client.
•Sound knowledge and hands on experience on generic and advanced issues with the computer hardware/ software and third-party applications.
high speed AT&T U-verse Internet, IPTV, IP phone support and services.
•Resolving Internet connectivity issues like slow browsing, Static IP allocation, Port opening/ closing for specific applications like X-Box gaming etc.