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MD TAUSIF ALAM, Tecnical Support Engineer

MD TAUSIF ALAM

Tecnical Support Engineer·HCL Services ltd.,Patna

India

Bachelor's degree, Computer Science and Engineering(CSE

Work experience

Total years of experience: 13 years, 11 months

Tecnical Support Engineer

May 2015 - Present

HCL Services ltd.,Patna

India

May 2015 - Present

PRIMARY RESPONSIBILITIES:
•Hardware & Software Maintenance & Installation.
•Network Security & Installing & Maintaining LAN & WAN.
•DNS, Routers, Printers, Microsoft Office .
•Troubleshooting and repairing of desktops and laptops.
•E-mail configuration & support(Microsoft outlook and Outlook express)
•Window Server 2008.
•Installation of Windows Xp and Windows 7, I 11, configuring DNS, DHCP and Active directory

Company industry:
IT Services
Job role:
Customer Service and Call Center

Technical Support Engineer

July 2012 - April 2015

Lenovo,Mumbai

India

July 2012 - April 2015

PRIMARY RESPONSIBILITIES
•Troubleshooting and repairing of desktops and laptops.
•Installation and configuration of Windows 2003/2000 File and printer server.
•Installation of windows Xp, Windows 7, 8 and configuring DNS, DHCP.
•Outlook configuration and support.
•Managing Data Backups and Restore.
•UPS and Printer management

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Education

Gaya College of EngineeringAryabhatta Knowledge University

January 2012

January 2012

Bachelor's degree, Computer Science and Engineering(CSE

India

GPA (percentage): 72%

GPA (percentage): 72%

G.C.E Gaya CSE 70.9(1st Class-D) 3rd year

Gaya College of EngineeringAryabhatta Knowledge University

January 2012

January 2012

Bachelor's degree, Computer Science and Engineering(CSE

India

GPA (percentage): 72%

GPA (percentage): 72%

G.C.E Gaya CSE 70.9(1st Class-D) 3rd year

Gaya College of EngineeringAryabhatta Knowledge University

January 2012

January 2012

Bachelor's degree, Computer Science and Engineering(CSE

India

GPA (percentage): 72%

GPA (percentage): 72%

G.C.E Gaya CSE 70.9(1st Class-D) 3rd year

Gaya College of EngineeringAryabhatta Knowledge University

January 2012

January 2012

Bachelor's degree, Computer Science and Engineering(CSE

India

GPA (percentage): 72%

GPA (percentage): 72%

G.C.E Gaya CSE 70.9(1st Class-D) 3rd year

Gaya College of EngineeringAryabhatta Knowledge University

January 2012

January 2012

Bachelor's degree, Computer Science and Engineering(CSE

India

GPA (percentage): 72%

GPA (percentage): 72%

G.C.E Gaya CSE 70.9(1st Class-D) 3rd year

Oriental CollegeA.H.School

High school or equivalent,

India

PCM 49.6(2nd Class

Oriental CollegeA.H.School

Master's degree,

India

PCM 49.6(2nd Class

Skills

DESKTOP PC
Expert
DESKTOP PC
Expert
DHCP
Expert
DHCP
Expert
DNS
Expert
DNS
Expert
LAPTOP COMPUTERS
Expert
LAPTOP COMPUTERS
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT OUTLOOK
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS XP
Expert
MICROSOFT WINDOWS XP
Expert
PRINTERS
Expert
PRINTERS
Expert
REPAIR
Expert
REPAIR
Expert
TROUBLESHOOTING
Expert
TROUBLESHOOTING
Expert

Languages

English

Expert

Hindi

Expert

Urdu

Expert