SENIOR PRINCIPAL OFFICER & MANAGER OPERATIONS
FIRST SECURITY ISLAMI BANK PLC
مجموع سنوات الخبرة :14 years, 2 أشهر
• Ensure proper controls, processes & procedures are adhered to at all time as per the laid down bank policies. Business Continuity Plan (BCP) implementation and disaster recovery co-ordination
• Ensure branch is opened & closed as per the approved timelines. Operations staff to be ready to serve customers.
• Branch must maintain cleanliness and tidiness as per the Bank standards.
• Ensure that the bank’s Policies are adhered to at all times when handling different products. Ensure adherence to all KYC & AML processes with regards to new business and acceptable TAT is observed at all times.
• Ensure all relevant units are coordinated at all times to maintain efficient banking services to customers.
• Ensure compliance with Operational, Security, Controls & processes risks requirements to avoid losses & prevent fraud arising from operational lapses, and to protect bank and customers assets.
• Ensure that relevant approvals for all transactions are sought at all times as guided by policies.
• Ensure that the branch achieves a minimum of ‘Satisfactory/Acceptable’ audit rating through continuous assessment and prompt closure of all audit exceptions sighted
• In conjunction with the BM, operation manager is responsible for strict cost management in the branch i.e. reviewing all service provider quotations before the work can proceed. In addition BOM should conduct regular reviews of the following cost elements like - Equipment maintenance, Stationary consumption/telephones etc.
Participating in or leading the preliminary evaluation of both lending and non-lending business/farm/projects. This involves the initial screening of applications, carrying out of desk reviews and valuation of feasibility studies, preparing preliminary evaluation notes for presentation to the Management Team and more detailed concept notes to obtain concept clearance for full appraisal or fact-finding missions.
Maintain proper recording of Documents/ Securities and updating of the same from time to time.
To investment documentation and securities are duly completed and in place prior to Disbursement of Investment.
Maintenance of all investment related register.
To assistance from CRM/Management at the earliest adverse trends in a customer’s position are noted.
Operating of CL/CIB related software & timely submission to Head Office.
To withdrawal of original deeds (Title Deed, Mortgage Deeds, Power of Attorney, Gifts/Hiba etc.) from the Govt. Authority.
Correspondence with Head Office, Bangladesh Bank, also with the customer for proper & smooth conduct/operations of Investment.
Prepare sanction letter of the investment facility after getting approval.
Process the proposals for approval after assessing risk involvement in the proposals.
Submit proposals to Head Office Investment Committee for review.
To prepare & submit to HO & Bangladesh Bank all the statement on weekly, monthly, half-
Yearly & yearly Statements.
Look after the total portfolio of Investment, monitoring, business, recovery in time and take legal actions immediately against the classified investment if necessary.
Supervise all fresh, renewal & enhancement proposal, Monitoring & disburse investment
Enhance non-funded business like LC & Bank Guarantee etc.
Monthly, Quarterly, half yearly & yearly closing statements monitoring & send it to respective divisions within deadline.
• Skills and learn new policies and procedures.
• Supervise, direct and evaluate assigned staff members and newly hired officers Department: General Banking Duties/Responsibilities:
• Supervise all fresh, renewal & enhancement proposal, Monitoring & disburse investment.
• Enhance non-funded business like LC & Bank Guarantee etc.
• Monthly, quarterly, half yearly & yearly closing statements monitoring & send it to respective divisions within deadline.
• Attended personnel meetings and training sessions to improve.
• Supervise all fresh, renewal & enhancement proposal, Monitoring & disburse investment.
• Enhance non-funded business like LC & Bank Guarantee etc
• Monthly, Quarterly, half yearly & yearly closing statements monitoring & send it to respective divisions within deadline.
• Department: CONSUMER BANKING, Consumer & Corporate Banking Products Sales & Service, Providing Training, Supervision, Team Maintenance, communicate with others departments etc.(HR/CREDIT/ADMIN/OPS), Loan documents/applications pre assessments which has collected by my fellow colleague, Corporate (Pay Roll System) Introducing (Here we call Al Muquafah Executive Account), Sales MI maintenance Playing the role as an Assistant Business Manager
• Daily Report to Branch Manager & Business Manager
• Introduce New to Bank Customer and Follow Up the Daily New Customers Bring Liability and generate bank business
• Manage High Value Customers & provide services on priority basis.
• Answered customer questions about sizing, accessories, and merchandise Solved customer challenges by offering relevant products and services.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers. Engaged with customers to effectively build rapport and lasting relationships.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Contributed to event marketing, sales and brand promotion.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Built diverse and consistent sales portfolio.
Master of Business Administration (MBA), Major in Banking & Insurance from the reputed public university of Rajshahi, Bangladesh (2020-2023). Specialized in banking & Insurance. Key Courses: Financial Management, Risk Management, Investment banking, Islamic Banking, Fraud & Security Risk Management in Financial Organizations, Information & Communication Technology (ICT).
Master in English Language & Literature (MA), Major in English Language & Literature from the reputed Govt. university of Dinajpur, Bangladesh (2006-2007). Specialized in English Language & Literature Key Courses: Post Graduation in English Language & Literature covers a varied and distinctive range of areas of study, including contemporary literary studies, critical and cultural theory, Study on English language, grammar, pronunciation, accent, phonetics, phonology, semantics, pragmatics and a vast area to understand English language through the unique four skill speaking, reading, writing & listening.
Bachelor of Arts (BA) in English Language & Literature, Major in English Language & Literature 04 years Honor's integrated Course from the reputed Govt. university of Dinajpur, Bangladesh (2002-2005). Specialized in English Language & Literature Key Courses: Graduation in English Language & Literature covers a varied and distinctive range of areas of study, including contemporary literary studies, critical and cultural theory, Study on English language, grammar, pronunciation, accent, phonetics, phonology, semantics, pragmatics and a vast area to understand English language through the unique four skill speaking, reading, writing & listening.
Higher Secondary School Certificate course is two years under Jashore board, Bangladesh is designed to provide a strong foundation in commerce & business Studies such as basic accounting, economics, business studies & secretarial science.
Secondary School Certificate course is a 10 years course under Jashore board, Bangladesh, is designed to provide a strong foundation in Humanities, Science & Commerce.
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