Senior Network Analyst
Platinum Communications
مجموع سنوات الخبرة :3 years, 9 أشهر
Senior Network Analyst July, 2013 - August, 2013
Platinum Communications, Calgary, AB
• Configured Motorola Canopy 900 MHz, 2.4 GHz, 5.4 GHz, 5.7 GHz radios, access points, BHM and BHS
• Configured Ubiquity gears like Rocket M, Nanostation M, Powerbridge M radios, access points, BHM and BHS
• Provided technical support and solved the wireless internet connectivity issues of the customers
• Assisted field technicians by assigning bandwidth, accurate signal strength, static and management IP
Senior Network Analyst April, 2013 - June, 2013
Alberta Municipal Affairs (AMA), Edmonton, AB
• Conducted failover testing between Alberta Emergency Management Agency (AEMA) and Calgary Internet Data Center (CIDC) sites
•Managed Alberta Municipal Affairs network includes Cisco routers and switches, Borderware firewall, Watchguard Firewall, F5 Load Balancer
• Prepared change migration plan for new Special Area Board Network
• Established physical connection between Core switches and Data Center servers and ensured connectivity
Network Analyst Jan, 2013 - Apr, 2013
Guest Tek, Calgary, AB
• Provided technical support to all sorts of internet connectivity issues to international hotel guests using Synapse, GlobalSuite Administration Console (GSAC), Windows and Linux commands
• Captured client requests, incidents, and questions, assigned tickets and solved the problems
• Delivered exceptional customer experience and identify opportunities to improve customer service level
Network Engineer Jan, 2012 - Nov 2012 (Contract)
Cisco Systems Canada, Toronto, ON
• Worked with Cisco Network Profile (NP), Network Performance Analytics (NPA), Risk Analysis Tool (RAT) and Software Operations Risk Assessment (SORA) and provided Network Optimization Service (NOS) to customers
• Analyzed customer networks like TD Bank, Bank of Nova Scotia (BNS), Bank of Montreal (BMO), CIBC Bank, Royal Bank of Canada (RBC), Apotex and provided proactive technical supports to reduce the Cost of Ownership
• Reviewed the Branch Network Design of Bank of Montreal (BMO) and provided baselines in regards of Security, High Availability, Manageability and Scalability
• Conducted remote knowledge transfer session to TD team regarding Syslog Analysis and Configuration Best Practice to improve network health and reliability
• Opened and escalated TAC cases for customers like TD BDC Project, TD Voice Project etc.
• Reviewed Proactive Software Recommendation Report (PSRR) for platform 7600 12.2 (33) SXI6, ASR1K 3.4.3S, Nexus 5K 5.1 (3) N2 (1), Nexus 7K 6.0 (3), 6500 SUP 2T 15.0 (1) SY1, Catalyst 3750 12.2 (55) SE5, Catalyst 4500 15.0 (2) SG4, ACE 30 A4 (2.3), 4900M 15.0 (2) SG4 to mitigate customer's network vulnerability
• Generated, reviewed and presented Hardware End of Sale (HEoX), Software Infrastructure Analysis (SIAR), Software Security Alert (PSIRT), Syslog Analysis, Configuration Best Practice (CBP), Field Notice (FN), Network Device Security Assessment (NDSA) reports to customers
• Analyzed Configuration Best Practice reports for NTP, TACACS+ and VTY for customer network, found out the affected devices and provided solution to customer
Project in Ryerson University, Toronto, Canada July-Aug, 2011
Company: Primetel Corporation, Toronto, ON
Topic: Full Pre-paid Calling Card System based on Asterisk PBX System and Radius billing
On VMWare Platform:
• Installed CentOS 5.6 Linux Server on VMWare platform
• Installed Asterisk PBX System on CentOS 5.6 Linux server on VMWare platform
• Configured VoIP dial plan and allow softphones to dial each other (using SIP) supporting different functionalities such as IVR, voicemail, voice recording in VMWare platform
• Setup Apache Server, MySQL, PHP, A2Billing and established Full Prepaid Calling Card platform
Primetel Enterprise Server:
• Installed CentOS 5.6 Linux Server in Dell 1850 platform and configured Asterisk PBX System
• Configured X-Lite 4 softphones in different PCs, dial plan, call routing and ensured call in VoIP platform
Technical Support 2009 - 2010
Primetel Corporation, Toronto, ON
• Maintained full range of VOIP services including top quality call routing, superior network security and technical support plans for user request service
• Accomplished with customized VOIP billing software and maintained full range of VOIP services including top quality call routing, superior network security and technical support plans for user request service
• Created wholesale, retail, GW, GK, Pc2Phone, IVR, call shop clients and provided technical supports to customers
Blekinge Institute of Technology, Karlskrona, Sweden 2007 Master of Science in Electrical Engineering (Telecommunications)
Khulna University, Bangladesh 2002 Bachelor of Science in Electronics and Communication Engineering