Front Office Agent
Crown Tower Hotel
Total years of experience :2 years, 7 Months
• Greet and welcome all guests with a smile and professional conversation.
• Process up to 50 guests arrival and departure per day.
• Answer guest questions about hotel amenities and provide information about local business or attractions that may be of interest.
• Coordinate with housekeeping to ensure all special requests are handled promptly.
• Handling Cashier and Forex Exchange.
• Handling Reservation through all major travel portals.
• SPA & Travel Desk.
• Call Management through EPABX.
• Co-operate and work in a team towards development, implementation, maintenance
and improvement of the quality management system.
• Preparing Duty Roaster for Front Office Department.
• Scheduling and coordinating meeting, events and other similar activities.
• Sending out and receiving mails and packages.
• Managing Files and Log book.
• Worked on Fidelio Suite 8.
Complete study of Accountancy and Finance, Business Management, Economics as well Statics, Income-Tax, English and Hindi.
Diploma in Aviation, Hospitality & Travel Management, with additional Personality Development course, Grooming, ECS(excellence communication skill) by English Edge.
I have completed my 10+2 in Accounting and Finance.