Officer
MetLife
Total years of experience :15 years, 4 Months
20, May 2012-till to date
In-Charge of Customer Service & BCP Center (Mirpur)
-Supervise and monitor cash counter operations and customer service & conservation functions.
-Monitors office activity, including number of transactions, customers etc. and address customer and employee satisfaction issues promptly.
-Communicate effectively with other branches and senior executives by sharing information on effective practices, competitive intelligence, business opportunities and needs.
-Ensure the safekeeping of company assets, including structures, equipment and cash.
-Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained and take prompt corrective action as needed
-Maintain communication between the branch and management by preparing daily, weekly and month-end reports regarding cash collection.
-Formulate recommendations and provides feedback to management regarding operational policies, procedures, and improvement of customer service.
-Maintains system of control to ensure compliance, if weaknesses are identified, reports them to the concerned department of head office.
-Assists in evaluating staff’s work performance by helping to prepare and deliver annual reviews and by performing training, motivation and development to bring out the best from associates.
-Manage existing portfolio to ensure retention of old clients.
-Promote new sales, cross-sell and up-sell.
-Attracting deposit in the form of Single Premium Endowment (SPE).
-Handling complex situation arising out of the center operations and maintain communications with all stakeholders.
23, May 2010-17, May 2012
Policy surrender processing & disbursement voucher preparation
(details not given due to character limitation)
Handling office documents including cash, salary sheet, student records etc.
Maintain collaboration with British Council and ACCA Country Office.
Supporting in designing advertisements, admission forms, brochure etc. for the use of institute.
Identify strategies aimed at marketing & teaching innovations, monitor market trends & potential opportunities
Train office staff on Basic Computer Skill, Customer Service Orientation and Counseling.
Collaboration with staff and third party marketing team in researching and identifying market segments for the new product.
Construct pricing structures ( e.g. pricing exams, course fees, teachers’ remuneration)
Coordinate, plan and contribute at trade shows and special events.
Preparation of Income statement & Balance sheet.
Establish and implement systems to collect, analyze & disseminate market information.
Pursuing Chartered Accountancy under the ACCA (The Association of Chartered Certified Accountants) & have passed the following papers: F1: Accountant in Business F2: Management Accounting F3: Financial Accounting F4: Corporate & Business Law F5: Performance Management F6: Taxation F7: Financial Reporting