Technical Support Specialist
mhgoz
مجموع سنوات الخبرة :19 years, 4 أشهر
Customer service for client. - Replay client on ticketing system. - Help Support knowledge - Install/updates php scripts. (phpbb forums - vbulletin - whmcs - wordpress - nuke - joomla - and more php scripts).
*installing and configuring computer hardware operating systems and applications.
*talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
*troubleshooting system and network problems and diagnosing and solving hardware or software faults.
*replacing parts as required.
*providing support, including procedural documentation and relevant reports.
*setting up new users' accounts and profiles and dealing with password issues.
*prioritising and managing many open cases at one time.
*rapidly establishing a good working relationship with customers and other professionals, e.g.
*testing and evaluating new technology.
Accurately copy data from item packaging in both Arabic and English. Input data into backend.( ERP system - Wordpress - Joomla - html sites ……) Take pictures of new items, with minor editing involved, and uploading onto website. Create banners for new items, offers etc., using premade templates (creating new templates may be required on a limited basis). Update data on company’s CRM. Maintain and ensure accurate item data and pictures. Update item data when needed. Track soon to expire/expired items and remove from website upon expiry.
• Technical support for client.
• Technical support by phone and remote support.
• Technical support on ticketing system.
• Technical support on livecaht.
• Software updates and configuration on Linux servers.
• Software and install on windows server 2008.
• Manage whm/cpanel and dot net panel hosting controls
• Troubleshooting Outlook (all versions).
• Managing hosting control panel (Whm/cpanel - hsphere - pleask - helm …. ) .
• Install/updates php scripts. (phpbb forums - vbulletin - whmcs - wordpress - nuke - joomla - and more php scripts).
• Teach clients how to manage my company programming.
• Make help support knowledge.
• Configured, maintained and managed a large number of client servers and web sites.
technical support. Help Client by phone and remote support. Replay client on ticketing system. Work on livecaht. Technical
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