مدحت مصطفى

• RM (Restaurant Manager) at Americana Group at Kuwait (Dec2013-present)
 Handle the restaurant as owner.
 create the sales and manpower budget.
 create a business plan to improve the sales and profit at the same time control the cost and the expenses.
 handle the schedule for the management and the team members to have the best productivity with minimum labor cost.
 handle the order for everything in restaurant like small ware - food & beverage - fixed assets to have the right operation to give best service to the customer and gain highest sales and profit.
 develop and training the team.
 make SWOT (Strengths - Weaknesses - Opportunities - Threats) analysis to be aware about the restaurant and make the best action plan to improve the restaurant performance.
 make analysis for everything to create the best action plan to improve the service, sales and profit.
 interact with the customers to get them feedback about the service and the products in restaurant.
 Monitor the stock level system to make sure that we have the right stock and right orders.

• Operation Team Leader at Etisal international company (project Etisalat) (Nov2011- Nov2013)
 Lead the team to give the best performance and get the best KPIS.
 Continue training for the new agents and give coaching for all the team to improve the performance to give fast and best service to the customers.
 Monitor the recorded calls for the team to check them calls quality to give the right coaching to have the best quality and correct the mistakes if found to win the customer trust and respect.
 Handle the customer escalation calls in case the customer request to talk to manager as he feel that the agent can’t handle his complaint.
 Follow up the team KPIS to create action plan to be the best team.

• Company's business manager of MR.G Company of Beauty, Egypt (2009- 2011)
 Manage the team.
 Monitor the team performance to make sure that all of them give the performance that the company need to have best feedback from our customer and win the customer loyalty.
 Monitor the product stock and order the required as per the business needs.
 Handle and manage the team salaries.
 Interview with the new team members to check if they qualify to join the company or no.
 Deal with customers to have yearly deals for our service.
 Manage the company sales and expenses.
 Handle the daily schedule for the customers reservation

• Marketing officer in one of the companies of division of reclamation of desert land, Cairo, Egypt (2005-2006)
 Write and manage the company advertisement
 Meeting with the customers and show them the project and suggest the best for them needs
 Manage the schedule for the project visits with the customers.