Deputy Manager - Branch Operations
AXIS BANK LTD
Total years of experience :4 years, 6 Months
Worked as Deputy Manager - Branch Operations with AXIS BANK LTD from 5 January 2012 to 27 February 2013 in Visakhapatnam, Andhra Pradesh
Worked as Branch Operations Manager with ICICI BANK LTD from 25 August 08 to 16 November 2011 in Sankari, Tamil Nadu
KEY RESPONSIBILITIES AT AXIS BANK LTD
Branch Operations
• KYC, Cash, Transfer cheques, DD/PO, RTGS/NEFT
• Handling Deliverables, Tax Collection, Travel cards
Audit and Compliance
• Preparing the compliance reports after branch audit and filing it for compliance audit.
• Analyzing the key audit observations and formulating action plan to improve in the specified area.
Customer Relationship Management
• Handling CRM
• Managing Customer Related operations and inquiries
Training
• Responsible for scheduling and conducting training of new joinees
• Conducting Training sessions to update the branch of recent bank circulars and Banking Softwares - Finacle, Paypro, Easy Pay
Business Development
• Cross selling of Third party products
• Sourcing of Quality accounts and term deposits
• CASA mobilization
Ensuring compliance with process’ and policies, Monitoring performance of team members to ensure efficiency in process operations and train them to enhance performance, Branch Operations - KYC, OPERATIONAL EXPENSES, MIS- OPERATIONS AND SALES, Handling various customer service issues at the branch
Branch Operations
• KYC
• Right size OPEX
• MIS - Operations and Sales
• Business Continuity Plan
Audit and Compliance
• Ensure compliance with process' and policies
• Submission of periodic reconciliation reports to corporate office and RBI
• Ensure compliance with IAD audits, SOX and Five S
Team Management
• Monitor performance of team members to ensure efficiency in process operations and train them to enhance performance
• Create and sustain a dynamic environment to foster development opportunities and motivate high performance amongst Team members
Customer Relationship Management
• Handle various customer service issues at the branch
• Implement First point contact resolution and Monitor FCRM
Training
• Responsible for scheduling and conducting training of new joinees
• Training of staff in cluster branches to keep them updated with banking processes and Banking Softwares - Finacle, FCRM, Helpdesk
• Conducting Training in Audit processes and fraud prevention
Business Development
• Organize promotional campaigns to facilitate new product development with major focus on brand establishment, market penetration.
• Suggest strategies and reach out unexplored market segments/ customer groups for business expansion
2006-08 MBA (Finance) IBAT School of Management, Bhubaneswar KIIT, Deemed University 72.6
2005 B-Com Khallikote Autonomous college, Berhampur C.H.S.E 75.38
2002 12th University Higher Secondary School, Bhanjavihar C.H.S.E 58
2000 10th D.A.V Public School, Berhampur C.B.S.E 70