Consultant
Zurich International Life Ltd., DIFC
Total des années d'expérience :6 years, 4 Mois
Zurich International Life Ltd., Dubai, U.A.E August 2010 till Present
It is one of the world’s largest insurance groups who offer a wide range of general and life insurance products and services for individuals, small business, mid sized and large companies and multinational corporation in North America and Europe, and in Asia-Pacific, the Middle East and Latin America.
Profile:
• To provide customer service support to distributors and policyholders through telephone and email correspondence.
• Take personal ownership to deliver on quality and speed of own work in order to meet the customer expectations through written work and telephony SLAs
• Handle routine and complex enquiries from internal and external customers within well-defined procedures and in a customer centric manner.
• Dealt with complex product, AML and process-related requirements and guides the customer accordingly.
• Regularly passes full surrender leads to COT team in order to achieve business retention targets.
• Interact with clients and key account distributors (Banks and Individual Financial Advisors) to explain them the technical aspect of the products.
• Contribute to the operational efficiency of the department through effective and efficient liaison with relevant individuals and units to ensure swift and efficient follow up of cases.
• Maintains strict confidentiality of all data processed including clients’ details and historical records.
• Ensure own productivity through meeting/exceeding the standards prescribed in the CS Quadrant plan.
• Conscientious participation and personal input to promote a constructive culture in the workplace.
• Attainment of internal technical, service and quality standards including prompt and accurate resolution of all queries, with no adverse business exposure or justified complaints.
• Quality, accuracy and timely completion of work to the required standard measured by level of customer satisfaction and qualitative feedback.
• Numerate and good understanding on financial services products.
• Ability to work under pressure and be flexible to the team requirements.
• Provide assistance to RMs and Distribution Managers.
• Individually handle all the queries addressed to a department id.
• Worked on Quality Analyst project to monitor e-mails has been sent out correctly.
• Weekly submission of MIS reports for E-learning training.
• Provide updates to the new joiners.
• Attend walk - in clients and solve all their queries.