MEHAK شارما

Project Ownership & Strategic Delivery
• Led end-to-end Salesforce implementations across Sales Cloud, CPQ, and
Experience Cloud — managing requirements elicitation, stakeholder demos,
and full BA documentation (BRD, FRD, RAID Logs, Scope Creep).
• Architected Salesforce CPQ pricebooks, discount approval guardrails, and
guided selling flows; reduced quoting errors by 35% and eliminated revenue
leakage through pricing controls.
• Maintained AvaTax tax integration across CPQ quoting and invoicing workflows,
achieving 100% tax compliance accuracy across multi-jurisdiction
transactions.
Cross-Functional Collaboration & Admin Support
• Delivered Salesforce Experience Cloud vendor/customer community portal with
backend RBAC controls, approval workflows, and branded front-end —
adopted by 500+ external users.
• Authored comprehensive BRDs, FRDs, user stories, and acceptance criteria
across 10+ sprint cycles; facilitated backlog grooming, UAT sign-off, and
post-go-live hypercare.
• Performed Salesforce Admin tasks including troubleshooting, impact analysis,
and deployment through Change Sets to support timely development
releases.
Compliance Leadership & Risk Management
• Functioned as SOX BSA/Functional Lead — overseeing RBAC, UAR, SOD reviews,
and audit log analysis to maintain SOX compliance across Salesforce orgs for
enterprise clients.
• Designed and deployed AI-driven automation workflows, reducing manual
processing effort by 95%+ across recurring operational tasks and
documentation cycles.

• Managed end-to-end change request lifecycle for Medical Adjudication
systems across full SDLC — from requirements gathering through deployment
and post-release support.
• Prepared detailed BRDs and FRDs; led technical reviews covering security
architecture, API response handling, and error management protocols.
• Resolved production issues using RCA/RCCA methodology; managed
escalations while maintaining SLA compliance across all workstreams.