Technical Solution Analyst
Cerner Corporation
مجموع سنوات الخبرة :14 years, 3 أشهر
Work alongside Engineers and Analysts to provide functional and technical expertise to various hospital sites that utilize Cerner software
•Maintain a work queue of service requests while persistently resolving issues
•Collaborate with project teams who are implementing Cerner software
•Liable for service request investigation, incident resolution and application maintenance
•Responsible for creating and maintaining educational documentation and technical knowledge transfer materials
Provided technical support for over 100 end users’ computers, printers, projectors, etc.
•Assisted with data storage, network/security management, systems development
•Provided user level assistance on daily applications used, including, but not limited to: Microsoft Office, Adobe Acrobat, and other basic computer related skills.
•Supported end users with system updates and monitoring. Including: Patch management, spyware removal/testing, virus checking, ensuring backup of data files, etc.
Ensured proper storage of all sound, lighting and stage equipment.
•Focused lighting colors and preserved all lighting equipment such as cables, frames, and lighting trees in a safe manner.
•Constructed layout possibilities and lay out tarp in event areas up to 20k+ square feet.
•Implement basic rhythmic essentials on a DMX light board during productions.
Helped and delivered student events through setup, marketing, and promoting.
•Provided services to over 350 students daily, utilizing center resources.
•Maintained a clean environment for students to work on academic assignments.
CSUSB’s Special Events and Guest Services
Resolved issues for unsatisfied customers as well as managed the sales floor during peak hours of operation to ensure courteous, accurate and efficient service.
•Assisted the Store Manager in the interviewing, hiring, training, and maintaining records of all new employees using approved HR guidelines.
•Ensured all databases, POS system functions and inventory were kept up-to-date.
•Assisted in daily cash management functions. Handled around $2000 per day.
Helped demonstrate several techniques to kids, and exercised work ethic along with goal setting.
Focused on political education, discussion, cultural revival and identity issues.
Volunteer my time to build/update websites for Pastor Darrell Cummins and Wedding Planner Binyam Tensaew using Notepad++. This is self-taught to improve personal knowledge.
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