IT Project Manager
DirectFN KSA
Total years of experience :26 years, 9 Months
* Managing multiple projects in matrix environment, which include complete Order Management Systems, B2B Solution for Local, Regional and International exchanges.
* To Implement governance standards across the portfolio, including tracking, monitoring and reviewing the status of project/program deliverables.
* To ensure project plans are created and maintained, deliverables tracked against time and cost, and resource utilization as per the charter.
* To oversee the CRs Development and timely deployment roll-out process and readiness of environment prior to start of UAT.
* Member of PMO for coordination of Project Planning, Resourcing, Monitoring and Execution for the ongoing projects.
* To cross check project-related paperwork ensuring all necessary artifacts are as per the guidelines set by PMO.
* Managed team of Software Deployment Support and Development Engineers; act as mentor and coach to team members.
* Performed coordination work with development engineer in resolving software bugs and educate users on problem resolutions in a prompt, courteous, and professional manner.
* Responsible for overall onsite resource planning and allocation.
* Prepared and maintained monthly SLA reports, track performance, identify trends and area for improvement.
* Member of PMO for coordination of Project Planning, Resourcing, Monitoring and Execution for the ongoing projects.
* Analyzed the contract requirements along with Business Development Team to determine technology needs, align service levels and to plan implementation.
* Responsible for providing and documenting content (procedures) for processes.
* Offered friendly and efficient service to customers, handled challenging situations with ease.
* Developed and maintain internal documentation infrastructure, standards, templates, and formats in accordance with corporate guidelines.
* Final verification of documented requirements in terms of delivery.
* Actively listened to customers, handled concerns quickly and escalated major issues to top management.
Manager Operations:
* Departmental financial and budgeting management
* Reporting Monthly departmental budget in coordination with the General Manager/Chairman of the company
* Develop management reports to monitor project time lines and cost against budget
* Manage all sort of technical communications between company and the customers/clients
Admin/Personnel:
* Payroll management, including tabulation of accrued employee benefits
* Annual appraisal and recommendation of staffs to the GM
* Dealing of Human resources issues
* Monitoring availability and flow of personnel as well as hiring, motivating and assigning teams to projects
Quality Management:
* To develop system and procedures (as and when required) for administrative activities
* Prepare Core Training Plans
* Keep track of Key Performance Indicators (KPIs)
* Responsible for validation of supplier’s processes, provided technical assistance to suppliers for quality and engineering related issues
* Conducted supplier audits in accordance with ISO9000/TQS and company specific requirements
* Established and documented containment/ surveillance and receiving inspection strategies for new suppliers/ component launches
* Provided Supplier Training: PPAP, control plan, FMEA, problem solving techniques.
* Implemented error proofing methods to ensure higher level of product quality and service
* Structured Quality Management system from scratch based on ISO-9000:2001 and company attained certification for the first time
* Directly responsible for implementation and maintaining company quality system with major focus on continuous improvement
* Visited customer facilities for problem investigation and during launch support
* Reported and tracked quality system through customer complaints, internal non-conformances and quality audits
* Created, revised, and maintained PPAP documentation (control plans, process flow chart, PFMEA's, etc.) for customer programs
* Written, finalized and organized training for Work Instructions and Standard Operating Procedures (SOPs), complied to the standards established in the Quality Plan
* Collected data and generated non-conformance reports with detail analyze of the problem
* Prepared bi-weekly quality report which highlighted the major critical problem areas and necessary measures for corrective action
* Monitored the In-process Quality Control procedures and prepared overall trends for future reference
* Analyzed production methods and made recommendations for process improvement
* Maintained quality documentation
* Worked with production staffs and resolved process/ quality problems
* Coordinated with manufacturing engineering during APQP/PPAP to ensured that design specification and quality standards were met
* Performed first-off sample and In-process part inspection in order to check the work carried out according to required specification
* Investigated the Statistical Process Control (SPC) during the production to ensure that parts produced conform to quality standards and specification limits
* Analyzed and reported SPC data to QA Manager on a regular basis
* Detected and measured potential non-conformance of the product manufactured, assembled and produced
* Reported discrepancies and non-conformances to the appropriate individuals as outlined in the Inspection procedures
* Prepared all necessary documentation pertain to day to day activities of QS 9000 Audit system
Manager Operations:
* Detected and resolved production line problems in coordination with Service Engineer
* Prepared and implemented routine/ preventive maintenance schedules
* Monitored quality control methods for the finished product as per standards
* Saved foreign exchange amount of approx.100K USD by locally design and development of mechanical process rolls
* Served as the supporting engineering resource on operation and maintenance plan along with the area lead hands
Project Management:
* Prepared, monitored and implemented the installation work as per project schedule
* Carried out technical evaluation for procurement of plant machinery and equipment
* Conducted engineering feasibility and validation report for Tin Plate sheet of various gauges
* Performed project administration and planning for a new projects which included Tender documents and offer for bid
* Provided office administrative support in the areas of procurement, budgeting, report preparation as well as staff communication
* Developed and reviewed mechanical layouts of various modification work pertained to the shop floor using AutoCAD
* Evaluated product failures from a technical perspective
* Supervised modification work of Jeep Line and installation of drive conveyor at Van Assembly Line with team of Japanese experts
* Worked with employees engaged in inspection and testing activities in order to control over inspection tools, materials, facilities and products.
* Prepared all necessary specifications and assembly processes for introduction of a new model of passenger car
Attended 3 days session
This certification mainly focused on the understanding of standards and principles of auditing and the auditing techniques for both internal and external section of an organization.
- ISO 9001:2000/ ISO 14001:2004: Overview and Internal Audit - APQP and PPAP
- AutoCAD 2004 Fundamentals and Advance 3D - Solid Works 2001 - Autodesk Inventor 7
- Fundamentals of Quality Assurance - Concepts of Reliability - Principles of Quality Assurance - Statistical Process Control (SPC)
- Total Quality Management - Study of Assembly Tools and Equipment - Assembly Process Sequence - Design Specification
Bachelors of Engineering - Mechanical
