Mehboob Ahmed Syed, Business Development / IT Manager

Mehboob Ahmed Syed

Business Development / IT Manager

Corona Business Solutions

Lieu
Inde
Éducation
Master, Computer Science
Expérience
1 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :1 years, 8 Mois

Business Development / IT Manager à Corona Business Solutions
  • Émirats Arabes Unis
  • avril 2014 à mars 2015

Promote and support the deployment of Service Management processes to all groups pertaining to Incident Management, Problem Management and Change Management
•Shared & implemented some of the best practices of ITIL framework for continuous service improvement.
•Assist and provide resolutions to technical support engineers with any hardware breakdown issues.

Éducation

Master, Computer Science
  • à Bangalore University
  • mai 1997

Specialties & Skills

Customer Service
Team Management
Computer Hardware Troubleshooting
Desktop Support
Server Hardware
CUSTOMER EXPERIENCE
MANAGEMENT
TECHNICAL ASSISTANCE
TROUBLESHOOTING (PROBLEM SOLVING)
DELL REMOTE ACCESS CONTROLLER (DRAC)
REMOTE TROUBLESHOOTING
COORDINATING
KEY PERFORMANCE INDICATORS (KPIS)
ROOT CAUSE ANALYSIS
TECHNICAL SUPPORT

Profils Sociaux

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Langues

Tamil
Expert