Head Waiter
LANDMARK
Total years of experience :3 years, 3 Months
Take customer requests, respond to their needs, take care of them
►From 01-02-13 to 15-08-13: 8 Months of work in the Franchise (DHL
MAROC) within CS (Customer Retention Advisor)
handle customer inquiries, handle complaints, cancellations, reservations of various types of applications,
► From 01-08-12 to 31-12-12: 4 Months of work in the society (URBANOS
LOGISTICS & EXPRESS) within CS
(Customer Retention Advisor)
handle customer inquiries, handle complaints, cancellations, reservations of various types of applications,
► From 08-09-11 to 31-10-12: 1 Months working with FRANCHISE ALSHAYA in STARBUCKS MOROCCO Mall.
Manage a team, achieve sales, to motivate the team, keep the smooth running of staff
► From 08-09-11 to 13-11-11: 2 Month training course in ALSHAYA
HEAD OFFICE in KUWAIT.
► From 11-08-10 to 30-01-11: 6 Months been working with the company
EXTELIA T2IS in computer processing, images, services
deal with computer problems,
solve and find solutions applicable
► From 01-02-10 to 28-02-10: Internship in Business MARSA MAROC
Department of information and computer system.
► From 03-08-09 to 28-08-09: Training course within a bank of
CREDIT AGRCOLE DE MAROC.
Acquired knowledge: ► Management Databases.
► Computer Programming: Visual Basic.
► Office software: Word, Excel, PowerPoint.
Human capacity: ► Sense of responsibility, human relations, organization.
► Working capacity and coping.
► Teamwork and motivation.
► 2009/2010: Technician Diploma in Computerized Management Institute (I.F.I.A.M)
► 2006/2007: Bachelor, Modern Literature.