Team Lead
Sabre
Total years of experience :14 years, 10 Months
Driving Major Incident Calls by partnering with Incident Manager for Technical resolution, Engaging SME Groups, finding the root cause of the issue, restoring the application to normal, implementing the counter measure.
IT Operations/SRE leader passionately leading geographically diverse teams of Interns, contractors & full-time employees handling core technologies like UNIX/Linux, Amazon Web Services (AWS), Google Cloud Platform (GCP) for JAVA/J2EE hosted applications.
Leading both onsite and off-site Operations team mentored to Manage, Support and Deploy multiple Sabre portfolios hosted in both On-Prem & Cloud platforms.
Key role in coordinating and working with the development and support teams to debug production outages and issues.
Esteemed track record in delivering projects against agreed scope, cost, schedule & expectations.
Experience in recruiting and managing larger teams, planning and execution of Infrastructure Projects including On-Prem & Cloud platforms.
Transforming legacy applications from on-prem to AWS & GCP cloud platforms to achieve CI/CD automation, cost-effectiveness and improved operational excellence.
Instrumental in periodic review to optimize the on-prem & AWS service & cost to re-strategize the usage & cost optimization.
Reviewing and implementing of HA Failover Testing / Capacity planning to for an application to achieve compliance & regulatory.
Responsible for effective provisioning, installation/configuration, operation and maintenance of systems hardware and software and related infrastructure.
Maintenance of Hardware & Software.
Applying OS Patches and upgrades on regular basis.
Basic troubleshooting in networking and DNS.
Performing daily monitoring, verifying the integrity and availability of all hardware, server resources, system and key processes, reviewing system and application logs, and verifying completion of schedules jobs.
Key role in coordinating and working with the development and support teams to debug production outages and issues.
Working with swap spaces - creation, increase, decrease paging spaces as per the requirement.
Working with File System requests -creation and increasing File-system as per the requirement.
Accepting and resolving tickets according to SLA through Monocle Ticketing Tool.
Responsible for effective provisioning, installation/configuration, operation and maintenance of systems hardware and software and related infrastructure.
Maintenance of Hardware & Software.
Key role in coordinating and working with the development and support teams to debug production outages and issues.
Device management, including adding, changing, and configuring physical and logical devices
Provided remote, phone and hands-on support related to System and Network problems to on field engineers.
Accepting and resolving tickets according to SLA through HP Service Manager 9 Ticketing Tool.
Device management, including adding, changing, and configuring physical and logical devices.
User Management - Creating, maintaining, and removing users and groups.
Server Management - Administration of server via ILO console.
Working on ftp tool, cron and at job schedule tools, managing log files, daily management activities.
Performing daily health checks of all supported servers and taking steps proactively if any findings observed.
Key role in coordinating and working with the development and support teams to debug production outages and issues.
Disk Storage Management in LINUX - Logical and Physical Volume management, configuring disks, working with volume groups, logical volumes, and physical volumes.
Monitoring the system, cpu, memory and disk utilization using top, sar, vmstat, netstat, etc.
Managed IT Infrastructure of e-governance projects of Rajasthan Govt. including e-Mitra (System through which electricity bills, water bills of PHED, Landline and CellOne bills are paid) and e-Procurement (State-wide E-Procurement System is being implemented in the state to bring about transparency and reduce time constraints in procurement procedures in Government Departments).
Managed Engine Opmanager, Engine Application Manager and PRTG Network Grapher monitoring softwares. Administered What’s Up Gold Network Monitor, DNS, DHCP, FTP, Samba and Proxy Servers in Windows and Linux platforms.
Planned and executed Patch Management, Incident Management and SDC Policies.
Installed and configured squid proxy server on Linux. Permitted internet connectivity based on Mac address in squid proxy server.