Mehraj Najar

Key Responsibilities:

1. User Support & Helpdesk

Respond to IT tickets, emails, and walk-ins from staff and students.
Troubleshoot and resolve issues related to:
Laptops, Chromebooks, desktops
Printers, scanners, copiers
Projectors, interactive boards
Classroom technology
Wi-Fi & network connectivity
Assist with password resets (Google Workspace / Microsoft / internal systems).
Provide basic user training for staff and students when needed.

2. Device Management

Configure, install, and maintain: Windows laptops and Chromebooks (enrollment, updates, licensing)
Perform imaging or setup for new devices.
Monitor device health, updates, and performance.
Maintain accurate asset records in the ITAM system/IT logs.

3. Network & Infrastructure Support

Basic troubleshooting of switches, firewall and APs.
Identify cable faults, replace damaged patch cables, and update labels.
Support a secure and reliable network for staff and students.
Report major outages to the IT Manager.

4. Systems & Accounts

Create and manage user accounts (Google Workspace, School Systems).
Assign permissions based on roles.
Support email configuration and login issues.
Provide support for Google services.
Maintain shared drives, groups, and basic security configurations.

5. Classroom Technology Support

Daily check of projectors, sound systems, and interactive panels.
Install and support educational software.
Troubleshoot display issues, HDMI, adapters, and sound problems.
Assist teachers during lessons when support is required.

6. Printers & Peripheral Management

Install printer drivers and connect devices to network printers.
Troubleshoot printing issues (paper jams, toner, connectivity).
Monitor ink/toner levels and assist with replacements.
Coordinate with vendors for repairs.

7. Maintenance & Preventive Work

Perform routine hardware cleaning and maintenance.
Ensure cables are organized, labeled, and documented.
Keep IT rooms, storage areas, and equipment racks tidy.

8. Software Support

Install approved applications and updates.
Remove unauthorized or risky software.
Configure browsers, security settings, and productivity tools.
Support educational platforms like (Engage, ManageBac, Help Desk systems, etc.

9. Documentation & Reporting

Update IT logs, inventory, and maintenance sheets.
Document Daily Tasks in the IT Help Desk System
Document recurring problems and solutions.
Escalate unresolved cases to the IT Supervisor/Manager.
Prepare checklists for classroom technology inspections.

10. Event & Operational Support

Provide IT assistance for school events (graduations, assemblies, and rehearsals).
Set up microphones, speakers, projectors, and other AV tools.
Support other departments with meetings/events/training…etc. in IT setups.
Provide dedicated on-site technical support during key events to ensure seamless operation during events outside working hours if needed.

• Spearheaded the end-to-end setup of the schools first IT Lab, including hardware
installation, cabling, and network configuration.
• Delivered technical support and digital literacy training for both students and faculty on
internet safety and basic programming.

• Managed departmental IT infrastructure, ensuring secure and efficient network
performance for a large-scale government office.
• Optimized administrative workflows by implementing automated data collection via
Google Forms, reducing manual processing time by 20%.
• Managed high-volume data entry and sensitive documentation with a certified typing
speed of 50+ WPM.