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Melat Samuel, Operations Officer

Melat Samuel

Operations Officer·Sheger Gebeta

Ethiopia

Diploma, Business

Work experience

Total years of experience: 5 years, 4 months

Operations Officer

October 2025 - January 2026

Sheger Gebeta

Addis Ababa, Ethiopia

October 2025 - January 2026

Managed client inquiries, bookings, scheduling, payments, and daily operations while
improving customer satisfaction.

Company industry:
Marketing

Recruitment Officer & Customer Service Supervisor

January 2024 - January 2025

HaHuJobs

Addis Ababa, Ethiopia

January 2024 - January 2025

Managed subscriptions, client support, payments, employer accounts, recruitment activities,
and customer consultations.

Company industry:
Recruitment & Employee Placement Agency

Office & Property Manager

October 2022 - January 2024

WM Property

Addis Ababa, Ethiopia

October 2022 - January 2024

Managed property listings, inquiries, viewings, inventories, and provided property
consultation services.

Company industry:
Real Estate

Senior Marketing Officer & Sales Executive

January 2021 - August 2022

Weave Promotion & Marketing PLC

Addis Ababa, Ethiopia

January 2021 - August 2022

Managed sales, marketing campaigns, construction catalogue promotion, and client
acquisition.

Company industry:
Construction & Building

Operations Manager

January 2020 - August 2022

Conlink Business PLC

Addis Ababa, Ethiopia

January 2020 - August 2022

Oversaw operations, construction catalogue sales, client relations, and business
development activities.

Company industry:
Construction & Building

Education

SMAP Institution of Training, Education and Consultancy

December 2018

December 2018

Diploma, Business

Eritrea

GPA (point): 3.8 out of 4

GPA (point): 3.8 out of 4

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CLIENT SERVICES
Intermediate
CLIENT SERVICES
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
DELIVERY FOCUSED
Intermediate
DELIVERY FOCUSED
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

Amharic

Beginner

English

Beginner

Training and Certifications

Training
Sales
Golden Sales
May 2022
Sales
Golden sales
Apr 2021

Hobbies and interests

Walking