melissa campbell, Swim Coach

melissa campbell

Swim Coach

Accountability

Location
United Arab Emirates - Dubai
Education
High school or equivalent, highschool
Experience
17 years, 7 Months

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Work Experience

Total years of experience :17 years, 7 Months

Swim Coach at Accountability
  • United Arab Emirates
  • My current job since January 2017

Responsible for my own target set by company and own cliental outreach.
Customer retention at the clubhouse
Invoicing and Frontline contact for my clients
Assessments and ongoing training

Aquatics Coordinator at Manchester Aquatic Centre
  • Ireland
  • April 2014 to June 2016

Responsible for a team of 12 swimming Teachers and 3 Diving coaches
Overseeing the swim school and Tom Daley Dive Academy
Working along side the General Manager within the facility Team
Consistently achieved team targets, reaching revenue against plan during whole period of employment
Brought in several new clients, including Manchester Deaf School
Attended several Regional meetings to ensure excellent Team management was maintained
Provided training, support and coaching for new starters, as well as my own team members
Extensively improved product knowledge
Ensured my team had the lowest staff turnover of all departments in the leisure facility
Swim Teacher recruitment/Interview process

Receptionist team leader at GLL
  • Ireland
  • May 2006 to April 2015

Achieved revenue targets
Customer Enquires via Phone, email, facing
Demonstrated resilience and ability to upsell products, consistently meeting KPIs
Regularly converting customers from point of enquiry to sale
Rota
Staff Training
Meeting room setup

Education

High school or equivalent, highschool
  • at Stockport College
  • June 2003
High school or equivalent,
  • at Trinity High School
  • June 2000

English – C Mathematics – B • Science – C Physical Education - B

Specialties & Skills

GENERAL MANAGEMENT
INVOICING
COACHING
CUSTOMER RELATIONS
MEETING FACILITATION
RECRUITING
STAFF TRAINING
TEACHING
TELEPHONE SKILLS

Languages

English
Expert