Swim Coach
Accountability
Total years of experience :17 years, 7 Months
Responsible for my own target set by company and own cliental outreach.
Customer retention at the clubhouse
Invoicing and Frontline contact for my clients
Assessments and ongoing training
Responsible for a team of 12 swimming Teachers and 3 Diving coaches
Overseeing the swim school and Tom Daley Dive Academy
Working along side the General Manager within the facility Team
Consistently achieved team targets, reaching revenue against plan during whole period of employment
Brought in several new clients, including Manchester Deaf School
Attended several Regional meetings to ensure excellent Team management was maintained
Provided training, support and coaching for new starters, as well as my own team members
Extensively improved product knowledge
Ensured my team had the lowest staff turnover of all departments in the leisure facility
Swim Teacher recruitment/Interview process
Achieved revenue targets
Customer Enquires via Phone, email, facing
Demonstrated resilience and ability to upsell products, consistently meeting KPIs
Regularly converting customers from point of enquiry to sale
Rota
Staff Training
Meeting room setup
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English – C Mathematics – B • Science – C Physical Education - B