Associate Registrar
King Abdullah University of Science and Technology
Total des années d'expérience :15 years, 7 Mois
• Oversee all enrollment-related operations and staff including academic performance, registration, scheduling, grading, curriculum, graduation, and customer service, overseeing a team of eight
• Streamlining processes for staff, faculty, and executive faculty by introducing data analytics to decision-making, removing excess approvals and escalating exceptional cases only
• Oversee contracts including co-tutelle/dual degree, 3+2 degrees, study abroad, and internships to support academic and research initiatives in the best interest of the institution
• Lead research initiatives for international best practices, upholding institutional integrity
• Continually developing collaborate partnerships with internal university leadership for stakeholder-oriented decision making
• Member of the University Curriculum Committee and Education Domain Group under the Vice President of Academic Affairs/Provost, directing decisions and action plans
Key accomplishments:
• The first and only Academic Affairs department to undergo annual strategic planning, developing positive student outcomes and integrating objectives in the Saudi 2030 vision, providing clarity on strategy, budget, and resource allocation
• Transformed university catalog, designing interactive catalog that meets standard academic structure for external student recruitment and internal student progression mapping
• Implemented curriculum management software and revision of the university curriculum committee processes resulting in efficient and transparent curriculum management
• Led revision of academic policies and corresponding processes, introducing data analysis to reduce approval layers, manual processes, and out of policy exceptions, including reducing graduation waivers by 88%, reducing program extension requests by 75%, reducing faculty graded research by 90%
• Oversaw all admissions operations and staff for 2000+ applications in 35 undergraduate programs
• Managed a team of four and indirectly managed recruitment staff and strategic initiatives
• Presented reports and recommendations for college, executive, and internal and State audit committees
Key accomplishments:
• Introduced forward projections, capacity, and admissions planning to enhance strategic forecasting and support recruitment efforts
• Developed recruitment initiatives and assessments for admission profiling and analysis to optimize recruitment practices, directing budget and efforts to key areas
• Created standard international admission benchmarks for consistent admission practices
• Collaborated with internal stakeholders for admission and recruitment planning to best meet business demands while taking into account Qatar’s National Vision 2030
• Oversaw all graduate program management including recruitment, admissions, program planning and registration, academic review, scheduling, projections, and graduation
• Oversaw graduate and undergraduate new student orientation for a positive transition for new students
• Produced and interpreted statistical reports for the State of Qatar and executive committees
Key accomplishments:
• Initiated and developed partnerships with Qatari corporate sponsors and executives, creating program proposals and memorandums of agreement to support student sponsorship, professional development, post-graduation placements, and alumni relations
• Developed co-curricular records and redesigned student handbook and student services website
• Implemented business process changes for administrative and academic policy and procedures
• Manager: oversaw all undergraduate recruitment and admissions administration
• Developer: initiated, developed, and executed online application system specific to international student population and moved from paper-based to online-based
• Strategic Recruitment: managed planning and events for home and external vendor locations
• Accreditations: evaluated international academic credentials and institutional accreditation
• Presenter: arranged and presented admission recommendations, statistics, and projections
• Strategic Management: managed forward projections and admission planning
• Communications: liaised with key stakeholders for sponsorship and funding to increase student study opportunities and expand networks and recognition in Qatar
• Manager: managed and supervised six full-time graduate program advisors
• Training Manager: managed training, procedures, and scheduling for 20+ office clerical staff
• Conflict Resolution: managed resolution with and between students, staff, and departments
• Strategic Planning: strategized with team for consistent efficiency and performance
• Program Planning: recommended changes to academic calendar, policies, and procedures
• Special Projects: managed projects to improve processes and ensure accurate historical records
• Evaluations: academic qualifications, English proficiency, and special arrangement
• Advising: academic admission and records advising for students, departments, and faculties
• Records Management: reviewed and updated decisions, records, registration, and grading
• Publications: reviewed oral defence requests and approved thesis/dissertations for publication
• Permits: processed letters of registration, study permit letters, and work permits
• Forms: completed and approved Canadian Registered Education Savings Plan requests
• Clerical: transcripts, grade submissions, front counter service, and secretarial responsibilities
• Training: Produced job aids, email templates, and support services calendar
• Customer Support: Provided front desk customer support for university athletics department
• Operations: managed membership, class registration, attendance, lockers, and building opening and closing
• Manager: approval of time sheets, inventory, and communication with Dealer Principle
• Budgeting: assistant budget manager accounting for over $1 million in inventory
• Customer Service: provided customer service for small businesses and professional customers
Master of Business Administration (with distinction) Dissertation: Motivation, Organizational Commitment, and Organizational Culture of North American Expatriate Staff Working in Qatar
Degree awarded with distinction for high academic achievement. Studied full time with a high GPA while working full time and being consistently promoted and exceeding the expectations of my job responsibilities.