Assistant Supervisor
Action Zone
Total des années d'expérience :18 years, 9 Mois
o Overall in-charge in the absence of the Team Leader and maintain smooth operation of the center.
o Ensuring store’s schedule and objectives are meet by employees.
o Supervise and motivate staff to perform their best.
o Coach and support new and existing staff.
o Handles complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
o Acts as our store representative and set as example for the staff.
o Coordinate daily customer service operations such as sales processes, order and payment.
o Monitor and maintain store inventory.
o Create birthday ideas and organize birthday party based on customer needs and wants.
o Communicate effectively to the customer thru face to face interaction, incoming calls or email
o Work closely with the clients to identify their needs and ensure customer satisfaction with their events
• Communicate effectively to the customer thru face to face interaction, incoming calls or email
• Warmly welcomes all guests with a smile and greeting
• Work closely with the clients to identify their needs and ensure customer satisfaction with their events
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information about the ride pricing, running time rules and features, etc.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Answer customer telephone calls regarding existing accounts.
• Effectively manage large amounts of incoming calls
• Respond to questions and concerns about the service.
• Explain charges of their bill and process payments.
• Consult with customers to evaluate needs and determine best options for the services they currently have.
• Consistently improve customer satisfaction through expert resolution of conflicts and issues.
• Maintained up-to-date knowledge and adhere to regulatory and security procedures.
• Provide thorough support and resolution process when troubleshooting issues with cable service line no picture or black screen.
• Displayed courtesy and patience in face of difficult customer situations.
• Schedule a technician visit to physically check and fix the service may it for cable, phone or internet.
• Upgrade service and offer additional service packages.
• Document every conversation made and update account information when needed.
• Answer customer telephone calls regarding existing accounts.
• Effectively manage large amounts of incoming calls
• Respond to questions and concerns about the service.
• Explain charges of their bill and process payments.
• Consult with customers to evaluate needs and determine best options for the services they currently have.
• Consistently improve customer satisfaction through expert resolution of conflicts and issues.
• Maintained up-to-date knowledge and adhere to regulatory and security procedures.
• Provide thorough support and resolution process when troubleshooting issues with cable service line no picture or black screen.
• Displayed courtesy and patience in face of difficult customer situations.
• Schedule a technician visit to physically check and fix the service may it for cable, phone or internet.
• Upgrade service and offer additional service packages.
• Document every conversation made and update account information when needed.
• Promptly responded to customer inquiries via e-mail.
• Check status of customer online orders.
• Track the shipment.
• Process refunds or replacements to product delivered not in good condition or to missing orders
• Guides and evaluates agent performance to ensure accuracy during weekly coaching.
• Maintains discipline and compliance of procedures related to job specifications.
• Motivates associates within the team to perform to the best of their abilities.
• Accurately prepares documents and other reports in a timely manner.
• Provide immediate feedback thru real time call monitoring.
• Rewards and recognize top agents every month per metric and over- all performance.
• Developed individual action plans designed to make sure that agents reached their targets every month.
• Prepares payroll of agents.
• Supervised ten or more staff.
• Guides and evaluates agent performance to ensure accuracy during weekly coaching.
• Maintains discipline and compliance of procedures related to job specifications.
• Motivates associates within the team to perform to the best of their abilities.
• Accurately prepares documents and other reports in a timely manner.
• Provide immediate feedback thru real time call monitoring.
• Rewards and recognize top agents every month per metric and over- all performance.
• Developed individual action plans designed to make sure that agents reached their targets every month.
• Prepares payroll of agents.
• Supervised ten or more staff.
• Answer customer concern about their account
• Explain their bill and process payment.
• Make an outbound call to help the customers settle delinquent account.
Electronics and Communications Engineering
High School Graduate