ملفين D'souza

ASST. DUTY MANAGER في NATIONAL AVIATION SERVICES

• الكويت - الفراوانية
• أشغل هذه الوظيفة منذ يوليو 2005

Professional Experience

NAS - National Aviation Service - From Jul-2005 - Jul-2020

Role : ASST. DUTY MANAGER
Achievements:
“Outstanding Performance” :
-Total 25 Letters of Appreciation for outstanding performance and smooth Handling of Lufthansa
Airline, Emirates Airline, AirArabia, Etihad Airways, British Airways, Srilankan Airline, Air Cairo,
Qatar Airways..

“Exceptional Star Performance” :
-Certificate of Appreciation for good performance & achievement.
-Certificate of Appreciation for the Sincere efforts on achieving the Corporation’s objectives.
-Certificate of Excellence in Partnership, Outstanding Contribution, Consistent Support and
Commitment.

Responsibilities : Shift In-Charge covering all areas.
-Performing monthly audit on all payable invoices to insure they are in agreement with
contractual rates.
-Coordinating with local finance to ensure deadline has met for payable and make necessary arrangement
to avoid fine for delay in payment
-Passenger Tax invoices and same submitting to finance rectifying with errors.
-Improve productivity for my team.
-Supervising Check-In, Transfer desk, other related areas for smooth acceptance of passengers.
-Assisting passengers in regard to Entry Requirements, Visas, Residence Permits and ensuring smooth
transition through the airport facilities.
-Liaising with the Airport Authorities to ensure smooth passenger handling and quick processing.
-Performing other related duties, as assigned, for the purpose of ensuring the efficient and effective
functioning of the work unit
-Being accountable for the daily counter sales and reporting the same to Finance Department in
accordance with bank deposit slips.
-Conducted employee recognition and performance appreciable.
-Monitoring & finalizing cash transitions on a daily basis.
-Provided quality customer service to key corporate clients
-Answered calls from general public and promoted company’s products and services.
-Training Instructor for Airline Systems//Customer Service

AIR-INDIA LTD. Mumbai Airport \[ INDIA \] From Aug 1999 to 2005 May

Role : AIRPORT SERVICE OFFICER.

Responsibilities : Supervision of ground level operations covering all areas.
-Assisted in the creation of a quality assurance checklist to gauge customer satisfaction and optimal
employee performance.
-Supervision- Co-coordinating with all departments to deliver excellent customer service and to ensure
consistency on operational service and product delivery in accordance with company guidelines and
solving any discrepancy that arises.
-Assessed customers service needs and provided product benefits to close sale.
-Attending to customers with travel discrepancies and ensuring they have all the important
documents enabling them to have a smooth journey.
-Being responsible for a particular amount of cash or credit transactions on daily basis.
-Verifying travel documents for any fraudulent and assuring passenger holding the required visa
-Handling all the major airline e.g. QR, EK, MS, RJ, UA & BG.

Baggage Service :
-Handled customer inquiries regarding lost and damaged luggage.
-Operated a computerized tracking system.
-Maintained customer profiles and contact information.