Sales Coach
Convergys
Total years of experience :9 years, 4 Months
• iShare Online (2014) . Real-time forum within intranet-shared employee access, allowing users to post comments and
recommendations with other users enterprise wide: Nicaragua, El Salvador, Overland Park, Kansas, Makati and Alabang,
Philippines sites.
Sales Coach Convergys October 2010 -May 2014
Sprint Nextel US IB
• Proposed and implemented iShare online forum to increase product knowledge, sales trends competitors and market
awareness, inquiries, and improved quality performance.
• Redesigned sales call flow by integrating "Rapport-building Opening Handshakes" and increased annual sales from 15%
in 2012 to current 36%.
• Implemented side-by-side "Sandwich Coaching" technique to motivate new staff's full potential and reduced work
attritions from 65% to 18% during tenure.
youth and elderly from low income family; Part-time English teacher to home-based Korean students (2013)
• Dean's Lister (2006): Awarded 3rd Honorable Mention for2006 graduating class; Recognized for Outstanding Trainee in the Practicum Training Evaluation Report, out of 28 on-the-job trainees (2006)
Languages and Technologies
• MS Office Suites (Word, Excel, PowerPoint, Access, Photo Editor, FrontPage, Outlook, Publisher, InfoPath, OneNote)
Lead Sales Executive TELUS June 2007-September2010
DELL Electronics
• Promoted to Lead Sales Executive in January 2008; supervised 25-30 sales associates.
• Created and taught Sales and Marketing Principles course;"Identifying Emotions: A Strategic Technique".
• Selected to handle DELL pioneer account (individual and B2B campaigns) in 2008; 10 out of 400 reps; increased sales by
130% and gross margins by 25% per annum comprising 60% service warranty profit.
• Instructor (2005 - 2006): Volunteered to carry out Computer Literacy Training Programs for children, out-of-the-school