Operations Team Leader
SGS Gulf Limited
Total years of experience :13 years, 0 Months
• Identifies specific areas of concerns that require resolution or areas requiring policy directions from the management ensuring proper channel of communication. These are potentially falling in areas of procedural/ systems direction, policy issues, personnel issues, etc.
• Submits periodic reports covering team performance against production and quality goals, concerns or need for clarification on procedures and systems
• Reports to management any breach of integrity, solicitation for, or offer of, an improper payment or advantage coming his/her knowledge
• Perform other tasks to achieve operations efficiency, as maybe required by management such as: Conducts staff training and seminars on company operations updates, in coordination with operations / Quality management. Lead or member of special projects or task force, etc.
• Ensure that the team satisfactorily complies with Company performance standards and quality assurance procedures
• Ensure that the team satisfactorily complies with Company Policies, Rules and Regulations
• To verify through internal audits the compliance of the QMS requirements of ISO 9001, ISO/IEC 17065, ISO/IEC 17020 and IFIA requirements.
• Execute Internal / External audits as per the requirement. .
• Assists in the maintenance of the Company Quality Management System and the Certification Center’s compliance to the IFIA-CBCA Code of Practice and relevant standards (e.g. ISO 17065, ISO 17020, ISO 9001)
• Ensure to collect payment from respective clients for issued reports / certificates
• Assists in the maintenance of the Quality Management System
• Performing any other function assigned by the Management.
• At all times, comply with SGS code of Integrity and professional conduct
• Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.
• Assess product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, classification, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.
• Provides quality and technically-based opinion on product standards and product classification and certification.
• Assists in the resolution of standards, classification and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity.
• Provides applicable product standards and classification opinion on the Report based on the Business Rules, using the SGS proprietary processing software-TradeWorks ® and other similar or related references
• Issues CoC’s based on Business Rules and conformity assessment instructions.
• Formulates Conformity Assessment Instructions based on product safety and performance standards
• Attends to all other operational concerns regarding Report issuance which needs technical and experienced opinion.
• Audits the quality of the information and completeness of the documents and ensures that it is correctly indexed in the system.
• Audits the file administration, standards and classification of the Reports to be issued
• Provides timely and effective responses to the network in relation to inquiries concerning essential product requirements, standards, and classification and also service request inquiries.
• Conducts comprehensive investigation and evaluation of files with standards and classification disputes.
• Sends inquiries to the affiliates or Contract Management Offices (CMO) for additional information.
• Elevates cases of non-response status or high risk disputes to Supervisor or Management.
• Prepares technical Position Paper in defending Standard selection and/or Classification cases based on his/her findings.
• Actively attends and participates in team and company meetings/assemblies.
• Interacts with other members of the Product Experts Team he/she belongs in the attainment of the team’s objective.
• To verify through internal audits the compliance of the QMS requirements of ISO 9001, ISO/IEC 17065, ISO/IEC 17020 and IFIA requirements.
• Execute Internal/External audits as per requirement.
• Refer document no. D2.GIS-03-CC-85-AE & D3-GIS-CC-ESMA-74 for the functions.
• Performs duties or other responsibilities which may be assigned by the Management.
• Assist in the maintenance of the Company Quality Management System.
• Worked as a co-ordinator in UAE, Bahrain and Saudi Arabia.
• Arranging and co-ordinating inspections timely as per the requests from client.
• Co-ordinating with inspectors and various departments for a smooth work flow.
• Providing technical and operational support to clients, attending their needs and incorporate them to inspection coordination process.
• Manage multiple projects and clients simultaneously, keeping track of all deliverables and deadlines to ensure all client expectations are met, including daily communication and follow-up across various accounts.
• Reporting to IC Manager of any deviation from Inspection processing and execution or any happening that may affect SGS office at administrative, operational, finance level.
• Maintains solid customer relationships by handling questions and concerns with speed and professionalism.
• Provide clients with feedback in order to solve operational problems related to inspection scheduling or execution.
• • Printing SGS certificates, registering and indexing online and keeping record of the certificates issued.
Inspector(surveyor)
− Executing QC inspection of mechanical components upon request from exporter as per Inspection Job
order
− Meeting the Exporter and executing Pre- Shipment inspection and Process Conformity Assessment as per specific customs requirements.
− Verifying quality and quantity of the shipment as per the standards.
− Witnessing the stuffing and carry out the sealing of Full Container Loads.
− Reporting inspection results to Inspection Coordinator office timely
Engine receipt inspection, preparation of engine check list.
Inspecting Dismantling of engine.
Assisting analysis and Rectification of snag.
Overhaul check and detailed dimensional inspection using latest digital instruments.
View inspection of Gears, Impellers and Turbine blades.
Preparing Overhaul & Repair process plan for the component.
Assisting Assembly inspection of complete engine.
Assisting Rectification of minor snag occurred in test run in test bed.
Skilled in interpretation of data from various manuals like Maintenance, Overhaul manual and IPC
Bachelor of Engineering in Aeronautical