mena ebrahem

* working for Toyota. ABO HETTA CO. as a service
engineer from 2013 till now.
-Details:-
1. Receive and greet customers cheerfully.
2. Check the labour hours available and book the customer accordingly.
3. Discuss servicing/ repair needs, while registering the customer's name and details
4. Ensure that the customer is never left unattended.
5. Assist the customer and direct him to the assigned Service Advisor.
6. Call the customer to enquire on arrival delays and rebook the service if
requested.
7. Organize and manage the shuttle service and accurately maintain the log of the service.
8. Maintain log books for courtesy cars. Effectively handle customer
complaints.
9. Patiently address issues and discuss the same with the Service
Advisors.
10. Follow up on repeat complaints with the workshop to ensure the problem
is effectively resolved.
11. Liaison with call center reports and follow up with those customers to ensure resolution of complaints and customer satisfaction.
12. Maintain cleanliness standards for the reception area, manage the work
space, ensure the service boards are regularly updated and adhere to the workshop processes.
13. Liaison with sales to confirm details on service contracts, update the same in the system and process accordingly.
14. Monitor the cars taken out for test drives, manage the gate pass system and ensure timely ordering of workshop stationary.