Assistant Operation Manager/ PRO
HGT Heavy Trucks Transport
Total years of experience :12 years, 3 Months
HGT Heavy Trucks Transport 2011 up to present
Assistant Operation Manager/ PRO
Dubai, UAE
Duties and Responsibilities
• Direct activities related to dispatching, routing, and tracking transportation vehicles, such as aircraft and railroad cars.
• Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
• Direct investigations to verify and resolve customer or shipper complaints.
• Serve as contact persons for all workers within assigned territories.
• Implement schedule and policy changes.
• Collaborate with other managers and staff members in order to formulate and implement policies.
• Monitor operations to ensure that staff members comply with administrative policies and procedures, goals, and objectives, procedures, safety rules, union contracts, and government regulations.
• Promote safe work activities by conducting safety audits, attending company safety meetings, and meeting with individual staff members.
• Develop criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs. planning, developing and implementing PR strategies;
• Liaising with colleagues and key spokespeople;
• Managing the PR aspect of a potential crisis situation
Marketing 2009-2010
Eminence Advertising Agency LLC
Dubai, UAE
• Liaising and networking with a range of stakeholders including customers, colleagues, suppliers and partner organization.
• Communicating with target audiences and managing customer relationships.
• Sourcing advertising opportunities and placing adverts in the press - local, regional, national and specialist publications - or on the radio, depending on the organization and the campaign.
• Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs;
• Organizing and attending events such as conferences, seminars, receptions and exhibitions
OUTLET MANAGER 2007 - 2009
Al Safeer Corner
Dubai - UAE
• Ensure that the restaurant operates efficiently and effectively within the Company's operational guidelines.
• Utilize a guest oriented quality, service, and cleanliness action plans to enhance guest satisfaction.
• Ensure secure, safe handling and transportation of funds.
• Respond to guest comments and criticism in a constructive and a positive manner, looking at such as an opportunity to build guest count. Administer counseling and discipline to staffs as necessary.
• Provide training and recognition to employees at all levels and maintains a team-oriented environment.
• Work within established guidelines and policies for training and development.
• Analyze monthly operating statements and determine reason for variances.
• Ensure all reports, documentation, and other information required by support office departments are submitted in a timely and accurate manner.
• Coordinate various tasks as needed, or as directed by the Area Manager.
Branchs Manager
HATEM RESTAURANT
Dubai, UAE 2004-2007
• Ensure product offerings are competitive and the assortment is comprehensive and successful in appealing to our target consumer.
• Maintaining the showroom at the highest level, tagging/pricing, ensuring top-notch displays are effectively appealing to customers.
• Charged to find ways to grow the business which will include hiring, training and coaching a team of successful salespeople, managing all store operations, involvement in merchandising and marketing (including competitive shopping and grass-roots efforts)
• Supervises and coordinates activities of dining room personnel to provide fast and courteous service to the guest.
• Schedules dining reservations and arranges parties or special services for diners.
• The set target on a monthly basis, allotted for each counter staff is achieved with a motive as a customer satisfaction and the company profit too.
SALESMAN 2001 - 2004
Elle Fashion
Dubai, UAE
• Key responsibility was to increase our sales by ensuring the needs of the guest are met by quality area.
• Checking the stocks are displayed in every shelves in a selling area.
• Receives, disburses and maintains an inventory of supplies. Inspects good are received for quality, quantity and correctness.
• Assisting the customer and promoting the products.
SALESMAN 2000 - 2001
Alviero Martine
Syria
• Work collaboratively with the team to ensure company image and brand values are illustrated at all the times.
• Provide feedback for continuously improve the overall customer experience.
• Provide full range of after sales services and seek first step resolution whenever possible on any issues.
المواد المتفوق بها 1-اللغة العربية 2-الانكليزية 3-لعلوم 4-الرياضيات