Sr. System Engineer
Kuwait International Bank
Total years of experience :22 years, 4 Months
• Function as member of the IT-OPS team involved in planning & implementation of servers, storage and virtual infrastructure. Assess / resolve faults ranging from major system crash to forgotten password system & server
• Develop technology infrastructure aligned to organizational, technical and commercial requirements
• Design Backup Strategy, ensured scheduled / unscheduled backups as per backup plan
• Implement plans related to development of Operations, IT Security, IT Services & help desk and mission critical applications as well as for business continuity / disaster recovery.
• Set up & configured VMware ESXi 5.5 and 6.0 with SRM, EMC Storage EMC Data Domain
• Focus on upgrading OS, Active Directory & Servers from W2008 R2 to W2012 R2 with latest updates and versions as well as upgrading Microsoft Applications like Exchange 2013, LYNC 2016, SQL 2014, WSUS and other servers.
• Set up & configured Email Security products like Proofpoint, TrendMicro for Exchange, IronPort, Symantec Cloud
• Deployment and upgrade of software like SAGE, Efront, 2Interact, Petrac, Netx360, Solarwinds LEM, Advent APX and Moxy, ManageEngine ServiceDesk, Vlocity for users based on business as well as operational requirements
• Work on upgrading Veeam Backup & Replication 9.0, Symantec Backup Exec 2014 & System Recovery 2014, HP Connected Backup, Symantec Enterprise Vault for Exchange and SharePoint to align with business growth
• Render training and technical support to users with varying levels of IT knowledge and competence
• Setup Isolated Test and DEV Environment as a replica of production for testing and upgrading software as part of change release Process and Nessus Scan report (Vulnerability Scans)
• Manage Microsoft Dynamics CRM project handled for NBK Capital across various Business units, Data cleansing, Data deduplication, Data standardization. Integration with Brokerage (Mubasher DirectFN), Mena Asset Management (Advent APX & Moxy) Financial Systems and Document Storage using SharePoint
• Worked as member of the IT-OPS team involved in planning & setting up network infrastructure in the Kuwait Petroleum Corporation Outsourcing Project (Ministry Oil Complex, PTC) Kuwait
• Focused on upgrading network & operating systems with latest updates and versions as well as upgrading Exchange with DAG mode, LYNC, SQL, WSUS, SCOM and other servers. Created New DR datacenter and configured DAG to support DR in new Datacenter. Worked on setting up & upgrading current OCS 2007 Setup to LYNC 2010 followed by integration with Cisco Call Manager 7.5. Managed deployment of Reuters EIKON applications
• Upgraded VMWARE ESX Server. Set up VMware shield, Trend Micro Deep Security for Virtual Servers.
• Enhanced operational efficiency, durability of file & data by consolidating file servers into NetApp metro clusters
• Setup & configured Email Security products - TrendMicro for Exchange, Symantec Cloud, Sophos Email Appliance
• Configured & managed Commvault Enterprise Backup Solution for VMware, Windows servers, Microsoft application like Exchange, SharePoint and SQL databases
• Setup & configured Hardware Load Balancer (KEMP), Sophos End Point Security Appliance, Bluecoat and Barracuda Webcache and Security Web appliances
• Assessed server performance using Solarwind Orion. Migrated SQL database for Solarwinds. Focused on maintenance & configuration of Citrix XenCenter Server
• Power shell scripting for Active Directory, Exchange and Server Management.
• Highlighted critical technical issues and other operational bottlenecks with potential business and revenue impact to the senior management for implementing effective remedial measures
• Prepared & presented various status reports for the senior management to enable effective decision making
• Worked as member of the IT-OPS team involved in planning & setting up network infrastructure in the Kuwait Petroleum Corporation Outsourcing Project (Ministry Oil Complex, PTC) Kuwait
• Spearheaded team efforts involved in strategic planning & setting up the network at CSA Combat Support Associates Camp Doha & Camp Arifjan (US Army Base) Kuwait as member of the senior staff
• Managed upgrade of network from Windows NT 4.0 domain to a Windows 2003 domain (in place upgrade) and Exchange environment from Exchange 5.5 to Exchange 2003 followed by setting up connectivity across 40 sites
• Defined & implemented different group polices for various Organization Units and delegated permissions of varied levels to helpdesk staff and other bench technicians
• Focused on setting up & configuration of Scan Mail (Symantec) for Exchange and Symantec Server for clients. Managed VMWARE workstation and Server. Virtual PC and Virtual Server
• Coordinated day to day administrative functions. Participated in preparation of budgets and finalizing other commercial activities. Optimized resource utilization and streamlined processes for enhancing operational efficiency and departmental profitability Evaluated team performance and rendered productivity enhancement feedback. Organized training sessions for team members based on identified training needs
• Updated business status to the senior management and other stakeholders using detailed reports & presentations to enable implementation of effective policy decisions