منه عز الدين

Mentor /Team leader في Altayyar group

• مصر - القاهرة
• أشغل هذه الوظيفة منذ أبريل 2016

• Mentoring and supervision the new hire employee and solving problems with the tickets
• Debriefing the new tasks to employee
• Solving the tickets issuance and re issuance
• Issuing emd’s vouchers
• Manual calculation
• Travel agencies support function system
• Supervision of the team
• handling reservation made within all gulf markets
• communicating with airlines when its required
• fulfilling all passengers technical inquiries
• using sales techniques and knowledge of AMADEUS to achieve sales

front office agent في air france/klm

• مصر
• أشغل هذه الوظيفة منذ فبراير 2016

front office // tier 2 في Expedia canada

• مصر - القاهرة
• ديسمبر 2010 إلى نوفمبر 2013

• Converse with Canadian customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
• Arranging flights, insurance and accommodation for Canadian customers
• Advising agents on travel arrangements, visas and passports
• using sales techniques and knowledge of AMADEUS to achieve sales