PA to CEO
AXA Green Crescent Insurance Company
مجموع سنوات الخبرة :11 years, 9 أشهر
• Manage, coordinate and maintain the calendar of CEO including appointments, meetings, and travel.
• Responsible for organizing of internal and external meetings on behalf of the CEO ensuring all necessary requirements are made e.g. meeting venue, equipment, presentations, prepare agendas.
• Provide executive and administrative support to the CEO.
• Responsible for organizing CEO travel and logistics including flights, visa requirements, hotel accommodation, car rental, meeting schedules while traveling and completing expenses.
• Monitor and respond to incoming communications to CEO’s office including phone calls, emails and walk ins, ensuring correct department distribution.
• Secretarial support for meetings as and when required by the CEO, including drafting and circulating meeting agendas, preparing minutes, communicating meeting reminders, confirming venues and arranging refreshments. Writing and distributing comprehensive minutes and action points to all members’ post meeting.
• Communicating important updates and information to the Insurance Authority as required by the CEO.
• Structure AXA GCIC calendar of events.
• Responsible for managing the CEO’s personal driver’s daily schedule in line with the CEO’s daily requirements.
• File and retrieve corporate documents, records, and reports.
• Prepare for the committees, board meetings, and other meetings.
Secretary Responsibilities include:
Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
Attend meetings and keep minutes
Receive and screen phone calls and redirect them when appropriate
Handle and prioritize all outgoing or incoming correspondence
(E-mail, letters, packages etc.)
Make travel arrangements for executives
Handle confidential documents ensuring they remain secure
Prepare invoices or financial statements and provide assistance in bookkeeping
Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders
Maintain electronic and paper records ensuring information is organized and easily accessible
Conduct research and prepare presentations or reports as assigned
Receptionist Responsibilities include:
Scheduling of staff. Grooms, riding instructor, Veterinary Doctor, Farrier.
Scheduling of class for all rider and determine their level.
Ensure payment is received for all riders’ lessons and gate passes are issued accordingly.
Preparing Daily finance report, Guest feedback and complains and submitted to Director of equestrian department.
Developing and implementation of equine activities; evaluates programming, suggesting modifications in all livery contract.
Assist in scheduling events, as family day, kids’ day, school day, a week with horses.
Assisting in Stocking space, and maintaining a neat and orderly space.
Inventory, orders, check-in and pricing.
Works with team members in a variety of ways to assist with research, operations, security and educational programs.
Cleanliness and maintenance of all areas within the office and indoor arena.
Responsible to report any issues with facilities, equipment, livery stock and operations in general to Adventure Services with Supervisor/Director of Equestrian.
Perform other tasks to maintain productive and successful work environment; complete and submit necessary paperwork, attend meetings and trainings.
Following other duties reasonably wherever is requested by Management.
Greet guests
Respond to the needs of hotel guests
Learn the names & personally recognize regular Guests Members
Direct guests to the appropriate locations
Respond to all guest requests and follow through to assure satisfactory outcome compliance
Assist guests by making knowledgeable recommendations and, as requested, follow-up with Reservations; confirmation of a variety of services, including but not limited to; shuttle transportation to airports, sightseeing tour information, dining, automobile rental, airline reservations, golf tee-times, and spa reservations
Communicate with Housekeeping Butler departments to make sure current information on status of rooms
Provide friendly and courteous telephone manners to guests co-workers
Run arrival departure reports for front office
Read all information like correspondence, special billing memoranda instructions in order to be prepared for guests needs in advance
Process registration information
Post charges accurately to guest accounts into the register system
Process payments departures
Adjust errors; correcting discrepancies on guest accounts
Enter data to keep guest information current
Retrieve data to respond to internal needs or guest history
File all records properly; keeping current
Coordinate requests for deliveries of floral, fruit baskets or other gifts to guest rooms
Work with all hotel departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest needs demands.
Act to solve guest problems, coordinating necessary efforts through the appropriate departments and to consistently follow-up with guests to make sure proper actions responses have been received.
Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island the surrounding area to answer any questions guests may have to the best of one ability.
Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.