Network Engineer
Johnson & Johnson
Total years of experience :2 years, 6 Months
Assisted with migration of DMVPN environment into SDWAN with deployment of devices and implementing policies.
•Conducted complex software, network troubleshooting and problem resolution within the IT systems environment through preventative maintenance.
•Interfaced with clients to determine needs through ServiceNow ticketing system.
● Supported in the setup, configuration, and upkeep of workstations, computers for Windows 10 and Mac OS devices.
● Provided phone support to assist customers with authentication issues, installing OS updates, and troubleshooting network connections, and mapping printers on the network.
● Assisted in the setup of Cisco AnyConnect VPN for staff members and students and establishing remote desktop sessions.
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