Senior Manager
PMV Group
Total years of experience :22 years, 2 Months
Providing training and consulting on PM methodologies and practices.
Improving PM practices in the work place.
Worked for two different clients to identify the weaknesses in their current PM practices.
Produced a report with very well thought of improvements after careful analysis, based on PMI standards.
Put together a plan to implement the suggested improvements that included but were not limited to training, periodic tracking, developing structured lessons learned as enterprise content, and the metrics on how the suggested improvements could be measured.
Consultant for Computer Aided Dispatch project to improve security and public safety along the CN railway crossings across Canada and U.S.
Participated and actively contributed in the project review meetings both with internal and external stakeholders.
Interacted with vendor to ensure that deliverables were in sync with the business objectives, requirements and scope set in the Project Charter and Project Management Plan.
Conducted integrity and performance tests on the provided solution to ensure that the application was behaving as desired with other CN systems and processes.
Actively identified and reviewed the defects in UAT environment, and ensured that they were resolved by the vendor in timely manner, before the application could me moved into production.
Active support of the business users during and after the CAD application went into production.
An add-on scope was requested by the business users after the application went live into production.
Actively participated in initiating, planning, executing, monitoring and control and close of this new scope.
Responsible for planning and coordinating project activities for various business managed and T&E applications, both enhancement and maintenance projects.
Other key Applications handled Bell Impresario, Avaya Aura Contact Center, IBM-Apropos Business Solution via active participation alongside a very Senior Application Support Team.
Lead and managed complete telecom engineering projects from initiation phase to project closure phase.
A typical project, involved defining business objectives and developing project charter along with the sponsor, gathering requirements and defining scope.
Building the project management plan including integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management and procurement management plans along with experts, team meetings and reliance on organization process database.
Developed and control schedule, after identifying and estimating activities and resource requirement and building a network diagram.
Developed budget and control costs by active monitoring and engagement with the team. Managed forecasts based on current performance.
Always set high standards for self and the team, and believed in positive engagement and encouragement by maintaining active communication.
Had over 80 percent success rate with my original plans and 90 percent after including the management reserve.
Always kept the project sponsor well informed on the progress of the project and updated all stakeholders respecting the communication management plan using the electronic content management tools internal to Ericsson.
Completed multiple trainings and workshops on VOIP, IP Trunk, Networking and CTI.
Ericsson voice engineering solutions included but not limited to Digital and VOIP PBX, integrated voice mail and third party, call charging solution - single and multi-site, speech recording solution - digital and analog, employed at multiple public safety investigating agencies, Paging Solution - integrated and third party, Nursing Solution, Interactive Voice Response solutions.
Customers included but not limited to various government agencies including Ministry of Health, Ministry of Transport, Ministry of Internal Security and big private players like major banks, retail chains, airlines, hotels.
Job involved providing technical support to service engineers on site.
Involved in product support and promotion with the sales team of PABX systems of Siemens, Panasonic, Nortel, etc.
Testing of third party software's and hardware's like voice mail systems and call accounting systems that are required to work concurrently with the PABX systems listed above and providing feedback to the Management.
Providing training to the engineers freshly recruited and to the engineers of the clients primarily on Siemens PABX systems.
Escalating issues to higher levels in hierarchy for all/any problems that is a cause of concern for our esteemed clients and making sure that the problems are solved fairly and swiftly.
Designing and maintaining the company's website.
Job involved installation and troubleshooting of large digital exchanges namely Hicom 300E, Hicom 150E and Hicom 100E.
Supervised and programmed various exchanges up to a capacity of 2500 extensions for different clients independently.
Conducted Intensive training to the client both at Technical level & User level.
Exclusive experience of completing a project on E&M signaling for networking of 8 sub stations using Hicom 150 office pro (This was a first of its kind project dealt with in Saudi Arabia using Hicom 150E).
Successfully tested & installed Caracas Desk (Small Hotel Solution) & Caracas Inn at various clients site independently.
Installed auto attendants like Esdisa in combination with Hicom 300E. Configured the Hicom side (300E, 150E & 100E) for Reflex auto attendant cum voice mail system.
Installed & configured billing systems like Emerald Cas
Completed Successfully a three week basic training on Hicom 300E in December 1999(Installation Troubleshooting & Programming) at Siemens Training Center in Brussels (Belgium).
Successfully passed Hipath Advanced & Basic Qualification Tests on Networking, Convergence of voice and data & Telephony introduced by Siemens worldwide.
Project Management Professional awarded by PMI Pennsylvania U.S.
A comprehensive Project Management Program conducted under a very specialized Project Management Faculty, which belongs to very seasoned and exceptional performers in Project Management over two decades. The course is more focused on the practical and rational mentoring of potential and existing Project Managers. For me Financial and Cost Management is a passion and IT runs inherently.
Performance Index: 85.03 %
TOPPED S.S.C. Examination of Jamia Millia Islamia, University with an Aggregate of 85.75%
Passed I.C.S.E. with an aggregate of 81.6% from St. Francis College, Lucknow.