Shift Supervisor
Wingstop
Total years of experience :4 years, 9 Months
▪️Check outlets before, during and after shift for proper set-up and cleanliness.
▪️Responsible for managing restaurant staff and operation, customer satisfaction and high standard of service.
▪️Supervised day to day operations, handling service issues and customer complaints.
▪️Maintain all guidelines for food safety and sanitation in food handling
▪️Check all labels/expiry dates on items to prevent using expired ones.
▪️Checking and ordering stocks.
▪️Mentor, coach and give feedback to staff on methods to improves service.
▪️Checking all reports including DSR.
▪️Safety operated pizza oven and other kitchen equipment according to manufacture instructions.
▪️Ensured exceptional quality standard and uniformity throughout pizza preparations.
▪️Prepared kitchen ingredients ahead of restaurant opening for smooth operations.
▪️Worked effectively and efficiency under pressure to ensure pizzas were cooked and dispatched within 15 minutes timeframes.
▪️Expertly hand-stretched pizza dough and added toppings according to orders.
▪️Oversaw inventory and restocked ingredients following the (FIFO) method to minimize spoilage.
▪️Packaged, arrange and labelled ingredients stock, storing at established temperatures
▪️Coached new workers on store policies, pizza making and dough preparations.