Mercedes De Guzman, shop in charge

Mercedes De Guzman

shop in charge

ABU ISSA HOLDING

Location
Qatar - Doha
Education
Diploma, Hotel Management
Experience
10 years, 11 Months

Share My Profile

Block User


Work Experience

Total years of experience :10 years, 11 Months

shop in charge at ABU ISSA HOLDING
  • Qatar - Doha
  • August 2010 to December 2017

•Ensuring shop operation is efficient and effective recorded daily.
•Monitor sales activities to ensure target achievements.
•Build strong customers relation and respond to consumer inquiries and complaints.
•To ensure orders and delivery items are check and correct.
•Handling Pressure and Sorting out the problem from time to time.
•Communicates confidently and effectively, building positive relationships to have regular and loyal customer.

Assistant Supervisor at Land Mark Group
  • United Arab Emirates
  • January 2006 to June 2009

•Ensuring shop operation is efficient and effective recorded daily.
•Monitor sales activities to ensure target achievements.
•Suggest future sales forecast, volumes to maximize profits.
•Consolidates data and sales figures for consumer and market analysis.
•Build strong customers relation and respond to consumer inquiries and complaints.
•To maintain high standards of customer service in all aspect.
•Setting goals, action plans, time lines and Target.
•Providing opportunities for future growth and advancement of effective team.
•To ensure orders and delivery items are check and correct.
•Handling Pressure and Sorting out the problem from time to time.
•Communicates confidently and effectively, building positive relationships to have regular and loyal customer.

Education

Diploma, Hotel Management
  • at University of Manila
  • March 2004

Specialties & Skills

Retail Accounting
Inventory
Customer Service
ADMINISTRACIÓN
ADMINISTRACIÓN DE BENEFICIOS
CUSTOMER SATISFACTION
CUSTOMER SERVICE
CUSTOMER SERVICE TRAINING
DATABASE ADMINISTRATION
DELIVERY
TÉCNICAS DE SUPERVISIÓN

Languages

English
Expert

Training and Certifications

COMMUNICATION SKILLS (Certificate)
Date Attended:
September 2015
Valid Until:
September 2016