Mercie Angela Palancha, Events Officer

Mercie Angela Palancha

Events Officer

Emirates National Oil Company (ENOC)

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Economic
Expérience
11 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :11 years, 6 Mois

Events Officer à Emirates National Oil Company (ENOC)
  • Émirats Arabes Unis - Dubaï
  • janvier 2017 à janvier 2018

Successfully managing a full range of logistical components for over 70 ENOC events per annum.
Providing end-to-end project management of exhibit and creative design, vendor/venue selection, attendee marketing, lead management, budgeting
while ensuring the brand image and standards are maintained.
Working closely with the Creative and Corporate Communications teams to align all communication material.
Developing and maintaining a system of policies and procedures that ensure the full calendar of events are conceptualised and implemented seamlessly.
Building solid relationships through effective interpersonal, communication, and leadership skills.

Account Manager à Media Interactive Agency
  • Émirats Arabes Unis - Dubaï
  • septembre 2013 à décembre 2016

Orchestrating and designing below the line Marketing strategies for individual clients.
Creating event and brand activation concepts, planning and implementation of approved experiential marketing scenarios.
Acting as a liaison between Media Interactive Agency and the organisation in question as the lead point of contact and developing a trusted advisor relationship with the portfolio of clients assigned.
Additionally demonstrating expertise in budget administration, promotional development, product training, market research, and cross-functional team
collaboration while leading all facets of event/project production.
Clients: Cheil/Samsung, ALDAR, Bahlsen, Michelin, Infiniti, Nissan, ITP Publishing, AWRostamani/AAC and more.

Client Services Manager à Lushescapes
  • Émirats Arabes Unis - Dubaï
  • juin 2011 à août 2013

Generating and maintaining satisfactory relationships with clients and optimising the revenue stream.
Developing progressive strategies for sales, marketing & administrative channels to ensure brand recognition and development.
Providing insight for trendsetting movements in the market, implementing campaigns that enhance corporate presence and monitoring sales reports
to streamline and determine corrective modifications.

Account Executive à Emirates Group - EKH&R and DMHH&S
  • Émirats Arabes Unis - Dubaï
  • octobre 2008 à mai 2011

Worked within a business development team to design customised packages for high profile corporate clients.
Acting as a primary channel of communication between internal departments and clients for all Corporate Groups, Meetings, and Events to
execute projects from start to finish.
Monitoring and submitting monthly reports to improve quality of products and services offered and bridging the gap between in-house resources and clients’ requirements.

Customer Service Executive à ABN AMRO Bank
  • Émirats Arabes Unis - Dubaï
  • octobre 2005 à novembre 2007

Acting as a focal point of communication in terms of services, products, processes, operations, and MIS.
Managing officer schedules and monitoring team performance to enhance productivity and suggesting preventive/corrective measures.
Authorizing daily financial/non-financial transactions through Phone Banking while handling all escalated, unstructured and complex customer complaints effectively.

Éducation

Baccalauréat, Economic
  • à Kalinga Unviersity
  • septembre 2004
Etudes secondaires ou équivalent,
  • à The British Council
  • septembre 2001

Specialties & Skills

Developing Client Relationships
Team Management
Conflict Resolution
Vendor Management
Project Management
Adaptability
Conflict Resolution
Vendor Negotiation
Client Servicing
Ability to Work Under Pressure
Planning / Event Planning
Project Management
Teamwork
Decision Making
Time Management

Langues

Anglais
Expert
Hindi
Expert

Formation et Diplômes

IATA (Formation)
Institut de formation:
Skyline College
Date de la formation:
December 2003