Operations Cordinator
Redington Gulf FZE
Total des années d'expérience :18 years, 1 Mois
2 years of experience in the areas of Supply Chain Management and client Relationship Management. 4 Years of experience in Customer Service at Infosts BPO Ltd.
Understanding the client requirements and expectations and working out suitable business solutions.
Coordinating with key influencers among clients for ascertaining requirements, making presentations and delivering need based product solutions.
Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT.
Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.
Devising efficient logistics management system to ensure delivery of finished goods as per committed timelines and cost.
Manage and respond to basic sales questions around process or entitlement.
Track and provide status updates on all open opportunities
Ensure Order Review.
Work with Partner Sales teams to close business.
Proactively communicate with existing clients to renew their existing service and potential to increase sales of organization’s products and/or services.
Discover additional sales/training opportunities when responding to quote requests.
Respond to email/phone inquiries from internal and external stake holders.
Accurately process pre-sales tasks and post-sales requests including new maintenance quoting & preorder quote preparation
I was Working as a Process Executive for Cisco Systems. Our role is to manage end to end processing of orders for Cisco Systems. Additional responsibilities owned are :
Shift Anchorage
Training
Floor Support
Handling Escalation
Data Analysis
Team building activities