Assistant Human Resource
New Point Medical Hospital
Total years of experience :14 years, 7 Months
Achievements
• Promoted efective employees relations in the company.
• Championed towards workplace safety, employees compensation and benefits.
• Developed employees training and development programs.
• Managed to improve employee productivity by 30% through strict adherence to Human resource procedures in the company.
Duties and Responsibilities
• Provided administrative support to HR team, including compiling and updating employee records, processing documentation, and coordinating HR projects.
• Assisted with recruitment processes, including coordinating communication with candidates and scheduling interviews.
• Coordinated employee benefits, including health insurance, leave management, and other related programs.
• Assisted in the administration of employee orientation programs.
• Maintained updated staf records, including filing all staf HR records.
• Provided administrative support to executive team, including preparing reports, presentations, and other documents.
• Leave and Disciplinary Management.
• Coordinated meetings, events, and training sessions.
• Assisted with employee inquiries and concerns, fostering positive employee relations.
• Maintained accurate and up-to-date records, including filing and database management.
Scheduling job interviews and assisting in the interview process
Preparing employment contracts
Collecting employment record information
➢ Ensuring background and reference checks are completed
➢ Preparing new employee files
➢ Orienting new employees to the organization
➢ Serving as a point person for all new employee questions
➢Processing payroll.
➢Following up on performance appraisals
➢ Records Maintenance
➢ Maintaining current HR files and data bases
➢ Updating and maintain employment status for employees and similar records
➢ Maintaining records related to performance reviews, and disciplinary actions
➢ Performing file audits to ensure that all required employee documentation is collected and maintained.
Achievements
• Promoted eficiency of hospitals operation and great customers experience for patients and potential clients.
• Increased profits through efective sales training and troubleshooting sales reports.
Duties and Responsibilities
• Led a team of 20 customer service representatives, ensuring high quality service delivery and customer satisfaction.
• Developed and implemented customer service strategies, resulting in a 20% increase in customer retention.
• Streamlined customer service processes and implemented training
programs to enhance team performance and eficiency.
• Conducted regular performance evaluations and provided coaching and feedback to team members Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
• Ensured service center operational standards are adhered to.
• Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and checks.
• Led by providing training and development to struggling customers.
• Followed up on customer issues to resolution by following the stipulated aftersales escalation process.
• Promoted eficiency of hospitals operation and great customer care experience for patients and potential clients.
• Increased profits through efective sales training and troubleshooting sales reports.
• Promoted to head of Customer Service Department.
Duties and Responsibilities
• Managed customer relationships and resolved issues to ensure satisfaction and loyalty, acting as a liaison between customers and internal departments.
• Identified opportunities for upselling and cross-selling, resulting in a 15% increase in revenue.
• Developed and maintained a customer database to track interactions and preferences.
• Registered and admitted patients accurately, while accounting for and balancing all collected monies on a daily basis.
• Ensured accurate billing, data entry, patient biometric registration, and timely communication for eficient patient care.
_ Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Ensure customer satisfaction and provide professional customer support.
Keeping records of customer interactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Knowing our products inside and out so that you can answer questions.
Acknowledging and resolving customer complaints within stipulated SLAs.
Communicating with customers through various channels.
Responding promptly to customer inquiries.
Monitor and report on weekly service center performance by analyzing daily customer activity.
Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
Ensure service center operational standards are adhered to
Be the lead in monitoring and maintaining the required stock levels at the service center by conducting regular stock takes and checks.
Ensuring the service center is clean and presentable to new and existing customers as maintaining the organizations reputation is key.
Assist in sales/after sales requests placed by various customers.
Lead by providing training and development to struggling customers.
Follow up on customer issues to resolution by following the stipulated aftersales escalation process.
Attending to the companys clients through prompt responding to their inquiries.
_organized and schedule meetings and appointment s
_Coordinated office procedures
_Resolved administrative problems
• Efficiently managed phone calls and scheduled meetings, demonstrating strong communication skills.
• Played a crucial role in organizing community events and fundraisers, contributing to the success of the organization.
• Engaged with community members to understand their needs and provide necessary support.
• Collaborated with a team of volunteers to plan and execute various community initiatives, showcasing strong teamwork abilities.
• Maintained organized administrative systems, resolved problems, and ensured smooth operations within the organization.
• Contributed to the organizations success by supporting the
organization in organizing community events and fundraisers, helping to raise awareness and funds for health-related initiatives.
• Engaged with community members to understand their needs and
provided direct support and assistance, positively impacting the health and well-being of individuals in the community.
Duties and Responsibilities
• Eficiently managed phone calls and scheduled meetings, demonstrating strong communication skills.
• Played a crucial role in organizing community events and fundraisers, contributing to the success of the organization.
• Engaged with community members to understand their needs and provide necessary support.
• Collaborated with a team of volunteers to plan and execute various community initiatives, showcasing strong teamwork abilities.
• Maintained organized administrative systems, resolved problems, and ensured smooth operations within the organization.
Diploma in Business Administration Human resource option