COMMUNICATION OFFICER
504 communication
Total years of experience :2 years, 6 Months
• Handling phone calls “Company introduction, services provided by the company”
• Filing company forms per each call with the customer details.
• disseminating information
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support
• managing inbound outbound calls.
• following various communication scripts when speaking to a caller.
• customer engagement.
• identifying customer needs, answering questions and providing.
• solutions/alternatives to issues.
• up-selling products and services when possible;
• building sustainable customer relationships;
• keeping records of all conversations organized;
• building product knowledge; and improving performance and hit goals
European bachelor in marketing
,GRADUATION INTERSHIP, GOLDEN TULIP HOTEL • Help with the management and organization of the time table/calendar; • Assistance with travel management and business trips. • Reception, reading and sorting of mails. • Manage phone calls. • Preparation of meeting. • Manage administratively the perimeter of the reception, food beverage manager, human resources, communication, marketing… EDUCATION associate degree in Management
• High school graduation in economics sciences