WEB/WAP Contents specialist
Nedjma "Wataniya Télécom Algèrie Qtel Group"
Total years of experience :7 years, 11 Months
• Manage and implement a communication strategy on major social networks used by the target of Nedjma (Facebook, Youtube, Twitter, Linkedin, etc ....).
• Monitoring the performance of the major campaigns WEB Nedjma, and implement new communication technologies on the Web (Innovative Format, E-mailing, Viral Marketing ... etc).
• Write, edit and review content provided by various content providers WAP / WEB.
• Coordinate and collaborate with internal and external teams to ensure delivery and management of campaigns and campaign Web Portal Multimedia ZhoO.
• Manage the website Nedjma.dz: validation & update the contents, listing on search engines, followed by statistics and KPI's of the site and optimize the site navigation
• Ensure that the updates are completed and operational at appropriate times.
• Answer the requests of the various Directions(Managements)
• Realize the functional model (specifications) of the project , which will be validated by the direction(management) and make followed with IT department until obtaining of a quality end product
• Face the unforeseen and collect all the information necessary for the project
• Analyze and resolve relatively complex problems inside the domain of specialization.
• Update all the modifications of the non-downloadable and downloadable contents on the site www.nedjma.dz and www.ZhoO.dz
Welcome the customers
Inform and direct the customers
Advise(recommend) the customers on products
Answer the diverse requests in information by respecting the constraints relative to the confidentiality.
Supply the best possible customer service
Take care of complaints
Realize the refunds(repayments) and the exchanges
Develop loyalty of the clientele update the registers of sales
Collect, Organize and analyze the data
Control the quality of the data
Make follow-ups with the internal or externs participants .
Make simulations, reports and statistical analyses to facilitate the decision-making.
control of processes and the working tools
Management of the cashdesk.
Internet configuration mobile and lap top
Control and classify the files of the customers under guarantee.
Photoshop certificate
English course at the British Center, Algiers 8th level English Certificate
Dreamweaver, HTML (level 1 and 2)
Spanish Course at CCEF, Spanish Cultural Center 3rd level certificate
14/20 honorable mention
17/20 honorable mention
Subject of thesis: distribution of the replacement part (France to Algeria)