Le Mirage Property Management. W.L.L Doh
Total des années d'expérience :18 years, 8 Mois
2021
Designation: Sales & leasing Manager ( 8 Properties)Le Mirage Village1- 25 Villas/
Le Mirage Elite -25 Villas / Le Mirage Executive Apartment - 96 units/Le Mirage
Residence 1 - 28 units / Le Mirage Suites -23units/ Le Mirage Corniche -30units/ Le
Mirage Icon 163 units / Muraik Tower - 20 units office space).
▪ Introduced improved system for maintaining, inspecting, and staging model
apartment units and market ready vacancies
▪ Maintaining 90% occupancy rate with the properties.
▪ Train sales consultant on effective closing, customer service, and sales techniques
▪ Meet with prospective clients and provide details and terms and conditions for
leasing.
▪ Work with the marketing and sales team to devise and implement new strategies
for the assigned properties.
▪ Retain tenants by offering alternative solutions and resolving all other problems
faced by them in coordination with the property manager.
▪ Collect rent payments as equivalent to lease tenancy period.
▪ Recruit sales representative and conduct periodic training sessions within their
scope of works, duties and responsibilities.
▪ Prepare lease agreements, revenue collection reports, and other files as required
by the company.
▪ Coordinate with the marketing department and developed strategies to approach
target groups through different mediums of communications.
▪ Met with corporate clients and finalized terms and conditions for various lease or
bulk rate.
▪ Prepared rent collection and other related reports.
▪ Prepared notices for renewal and termination of lease agreement, detailed
occupancy reports, and resident correspondence.
▪ Responsible for accuracy of all prepared leases for all properties.
▪ Conducted regular market surveys of the area competition.
▪ Met with a diverse group of prospective tenants to show vacant apartments,
explain terms of residency, and provide information about local areas, in
accordance with lease agreement.
▪ Interviewed tenants, processing lease tenancy and verifying references adhering to
company policies and procedures.
▪ Coordinated tenant move-ins, move-outs, and walk-through of the units.
▪ Completed all monthly sales strategies and plans.
▪ Implement creative strategies to increased revenue and secure additional income
to improve total bottom line revenue numbers for the company.
▪ Assisted with renewal offers on a monthly basis and maintained a summary report
of lease renewals.
▪ Create advertising into the budget and record for effective leads to attract
prospective tenants.
▪ Collect market data status and prepared weekly market surveys.
▪ Analyzed the advertising source for accuracy & effectiveness.
▪ Handled resident concerns and followed up with solutions enforced property rules
and guidelines.
▪ Managed and trained sales consultant on tenancy policy, customer service, leasing
process and phone etiquette for customer service satisfactions.
▪ Managed social media, marketing and advertising by creating to promoting the
property.
▪ Coordinate with marketing departments on promoting the properties in connection
with the advertising and related materials.
▪ Completed daily reports for the review the progress in regards to leasing and
renovation progress
▪ Gather the information about competitors, markets survey, market review and
competition among the same field.
▪ Manage paperworks corresponding to leasing agreements
▪ Monitor vacancies and analyzed client concerns
▪ Process lease applications and proceeded for lease registration in municipality for
legal documentations.
▪ Support the company’s marketing and operational functions
▪ Matched leads to available apartments and units based on their needs.
▪ Processed and maintained rental application data and status reports.
▪ Attained success in providing leasing solutions to the company’s biggest
corporate clients by managing lease on a commercial project.
▪ Indorse incentive scheme to leasing consultant following excellence in leasing
paperwork and tenancy contract.
2015
Designation: Property & Leasing Manager (3Properties)Le Mirage Village1/ Le
Mirage Executive Apartment/Le Mirage Residence 1.
▪ Assisting daily data base business operation by booking, emails, and telephone
inquiries.
▪ Updating reports for unit’s availabilities on daily or monthly basis.
▪ Apprising rental amounts as per market dependency and implements as necessary.
▪ Selecting worthy suppliers in terms of essential necessities in daily business
operation.
▪ Enlisting required orders in collaboration of procurement departments.
▪ Follow up payments for rental fees for any outstanding and unsettled accounts.
▪ Gathering all information for units and flats for arrival and departure status.
▪ Developing interpersonal skills for tenants and clients.
▪ Staffing competent and skilled front office agent, maintenance and housekeeping
team, to be able to established good rapport for tenants and clients of the
organization.
▪ Organizing the production of the work, and resources necessary, in a way that
accomplishes the desired and required outcomes to meet the goals.
▪ Coordinate and support sales development activities.
▪ Maintain and following reports for sales availability of units and flats
▪ Updating the Reports of monthly rentals figures of existing tenants
▪ Deal with tenants and clients queries with regards to their complaints, request, payments,
unit’s availability, rentals prices, booking and existing accounts.
▪ Process orders, applications backing up of secretary, procurements and accounts
departments.
▪ Expedite orders and delivery of necessary items as required depending on urgency basis.
▪ Accurately maintain customer database bring up-to-date with regards to tenants
information and details.
▪ Developing and communicating cooperative goals and supporting the employee
team; and keeping cooperative policies.
▪ Develop and review budget and goals with year-end planning.
▪ Overview a research for the year end onwards in terms of economy status and
repute.
▪ Provide effective performance feedback through employee recognition, rewards,
and disciplinary action, with the assistance of Human Resources, when necessary.
▪ Manage the overall responsibilities and activities of the department.
▪ Plan and implement systems that perform the work and fulfill the mission and
goals of the department efficiently and effectively.
▪ Plan and allocate resources to effectively staff and accomplish the work to meet
departmental productivity and quality goals.
▪ Plan, evaluate, and improve the efficiency of business processes and procedures
to enhance speed, quality, efficiency, and output.
▪ Make business decisions that are responsible, accountable, justifiable, and
defensible in accordance with organization policies and procedures.
▪ Establish and maintain relevant controls and feedback systems to monitor the
operation of the department.
▪ Review performance data that includes sales and activity reports and monitor
measure departmental productivity, goal achievement, and overall effectiveness.
▪ Manage the preparation and maintenance of reports necessary to carry out the
functions of the department. Prepares reports for management, as necessary or
requested, and accomplished within given period.
▪ Perform other duties and responsibilities, as assigned by Top Management
▪ Contributes to team effort by accomplishing interconnected results as needed for
the company.
▪ Ensuring adequate staff levels to cover for absences leave and resigned employee.
▪ Prearranged special task for maintenance as required for checking in and checked
out status of the units, investigating the required and necessary refurbishment of
the units and stated for how much period of time should be ready for occupancy.
▪ Specified assignment for housekeeping staffs for keeping the company image and
presentable at all times by providing good service for tenants satisfaction and
pleasure.
▪ Attaining goals and mission of the company ensuring that it was always fulfilled
in terms of obtaining yearly exceptional and excellent result in terms of income
and sales and status of the company.
(3 Properties)/Le Mirage Residence/ Le
Mirage Suites/ Le Mirage Sharq./LeMirage Executive apartment
▪ Manage the day to day Operations, online booking, checking emails, assisting
guest request,
▪ Manage the sales operation
▪ Coordinating with team for planning and developing an effective sales strategy
▪ Maintaining current accounts & developing new business accounts and ensuring
all revenue goals are achieved or exceeded
▪ Management of rate, occupancy and ARR
▪ Direct day-to-day sales operation including rate approval, signing off on all
contracts, call report, and booking sheets.
▪ At least 25 key accounts visits per month, including preparation follow up,
handling of offers, reports and statistics and achieve budgets on renewals and new
sales.
▪ Growing the business through acquiring large local and international accounts.
▪ Leading brand development and corporate account management, maintaining
regular contact with major.
▪ Customer account to ensure high service standard, ensure compliance with
customer requirements, quality goals, service level and performance standards
whilst focusing on supporting continuous improvement of processes to achieve
gains in revenue, productivity and quality.
▪ Monitor and handle inquiry calls and provide client proposals in accordance with
established departmental policies and procedures.
▪ Building relationship and coordinating sales functions
▪ Preparing offers of the property with creating promotional and tactical package
for each market per season to generate more room nights/ revenue from leisure
market in terms of rates and promotional offers.
▪ Liaising closely with Front Office and Account Departments and interacting
closely with hotel manager to ensure that they understand the contracts, payments
and other terms and conditions related to the leisure market.
▪ Maintaining up-to-date client database and performing related administrative
duties, generating monthly reports necessary for productions of the monthly sales
report.
Plan and coordinate the provision of friendly, efficient services to guests
▪ Schedule activities for guest
▪ Plan and coordinate all promotional activities targeting client
▪ Trace relevant statistics about clientele
▪ Coordinate and supervise all activities for guest
▪ Assist with check-ins/ check outs of clients
▪ Greet Guests upon arrival
▪ Assist guest with airline bookings and reconfirmations
▪ Assist all departments in being receptive to the needs of guest
▪ Assist staff with language and culture
▪ Plan and conduct group and function rundown meeting
▪ Assist in any other duties when required by the Room Division Manager
▪ Assist with Translations ( information: guest directory, menus ect…) as required
▪ Provide feedback from guests to Front Office Manager for action
▪ Assist the FO Manager with the supervision of the front office staff, from
maintaining proper cash control to guest service standard on a day-to-day basis
▪ Attend to Guests enquiries, request, complaints and compliments
▪ Attend to crisis or emergency situations and perform service recovery
▪ Record the details of event in Duty Manager log book and to take necessary
actions
Ensure that the procedures as detailed in the Front Office Manual are followed,
and the standards expected are attained for Front Desk
▪ Ensure sufficient coverage in the reception at all times
▪ Ensure that reception operates efficiently, and that every guest receive the
welcome expected at the hotel
▪ Ensure that all VIP guests are cheeked-in as per hotel international policy&
procedure
▪ Liaise with the Front Office Manager on any guest complains and problems
▪ Ensure that all messages, parcels, telexes & faxes are delivered
▪ Endure a smooth check-in for both group and individuals
▪ Attend all briefings and meetings as requested and necessary
▪ Maintain an up-to-date record of out-of-order rooms
▪ Maintain an up-to-date record of key control
▪ Maintain an up-to-date record of closed rooms
▪ Carry out any other reasonable duties as assigned by the Front office Manager
▪ Ensure that guest history record is up-to-date at all times
▪ Anticipate guest needs, handle guest requires, and solve problem
▪ Create a positive hotel image in every interaction with internal and external
customers
▪ Maintain knowledge of special programs and events in the hotel in order to
recognize and respond to guests
▪ Adhere to hotel brand standards
Ensure that the procedures as detailed in the Front Office Manual are followed,
and the standards expected are attained for Front Desk
▪ Ensure sufficient coverage in the reception at all times
▪ Ensure that reception operates efficiently, and that every guest receive the
welcome expected at the hotel
▪ Ensure that all VIP guests are cheeked-in as per hotel international policy&
procedure
▪ Liaise with the Front Office Manager on any guest complains and problems
▪ Ensure that all messages, parcels, telexes & faxes are delivered
▪ Endure a smooth check-in for both group and individuals
▪ Attend all briefings and meetings as requested and necessary
▪ Maintain an up-to-date record of out-of-order rooms
▪ Maintain an up-to-date record of key control
▪ Maintain an up-to-date record of closed rooms
▪ Carry out any other reasonable duties as assigned by the Front office Manager
▪ Ensure that guest history record is up-to-date at all times
▪ Anticipate guest needs, handle guest requires, and solve problem
▪ Create a positive hotel image in every interaction with internal and external
customers
▪ Maintain knowledge of special programs and events in the hotel in order to
recognize and respond to guests
▪ Adhere to hotel brand standards
EXPERIENCE
Les Idrisside framissima Hotel 4* -November 2004- Auguts2005
Designation: Reservation agent
Responsibilities:
▪ Answer inquiries pertaining to hotel services, guest registration, and travel
directions,
▪ Greet, register, and assign rooms to guests
▪ Keep records of rooms availability and guests account, manually or using
computer
▪ Verify customers credit, and establish how the guest will pay for the rooms
▪ Record guests comments or complaints, referring customers to managers as
necessary
▪ Review account and charges with guests during the check out process
▪ Compute bills, collect payments, and make change for guests
▪ Make and confirm reservations
▪ Contact housekeeping or maintenance staff when guests report problems
▪ Post charges, such those for rooms, food, liquor, or telephone calls.
▪ Advise housekeeping staff when rooms have been vacated and are ready for
cleaning
▪ Arrange tours, taxis, or restaurant reservations for guest
▪ Perform bookkeeping activities, such as balancing account and conducting nightly
audits
▪ Be familiar with property, amenities and surrounding areas