Short Term Assignment (STA) as Senior Client Service GCC
Nielsen
Total years of experience :14 years, 5 Months
Short Term Assignment (STA) as Senior Client Service GCC handling Pepsico client in GCC region (Retail Measurement Service - Nielsen UAE)
• Handling a portfolio of Premium & Select clients across Maghreb region: Colgate Palmolive, Tetrapack, Henkel, Danone, JTI, Philips, Mars …
• Responsible for providing actionable retail measurement solutions to my FMCG client’s portfolio across Maghreb region using market knowledge & data analytics that can positively impact their tactical and strategic moves in the market place.
• Identifying new prospects while effectively communicate with my clients portfolio to negotiate existing and new business opportunities (over achieving financial objectives for 2014 in Maghreb region & TOP 1 performer in Turbo Race in Morocco, Top 2 in Maghreb & MENAP regions)
• Tracking and reporting to management financial progress, identifying and addressing risk.
• Closely interacting with clients in an ongoing basis to better understand their strategic directions and accordingly designing the research needs.
• Following up on our clients payments and succeed to reduce age of invoices from above 100 days to 40 days.
• Handling local & regional clients portfolio P&G NWA, Unilever, Kimberly Clarks and Select clients…
• Maintain client service orientation by managing day-to-day client service and coordinating on analysis & reporting
• Serve as primary contact to client on ad-hoc analyses, respond to questions on content, data issues/questions, report generation, etc.
• Perform quality checks on all reports to ensure data accuracy delivered to client
• Contribute in achieving RMS department target through increasing product sales and servicing.
• Responsible for training delivery to clients