HR Director
Microsoft
Total des années d'expérience :24 years, 6 Mois
Leads Human Resources function for HSBC Service Delivery, ensure high performance culture that emphasizes empowerment, Provide leadership and coordination of Human Resource. Develop and implement corporate HR strategy and programs. Supervises the implementation of technology, services, policies, and programs through Human Resources staff, Assist, coach and provide guidance for the executive management team; assists and advises company managers with Human Resources issues
My current main responsibility is to setup the HR department, select, recruit and hire the right calibers for Teleperformance Sartup operations in Egypt which launched in December 2007. My main achievments in this short period were;-
- Hiring of all first line management team
- Hired 400 Call Center agents and their respective Team
Leaders and Supervisors - Approx 50 team managers.
- Develop compensation structures for all levels
- Setting up policies and processes for the HR
- Develop job descritiptions for all levels of organization
- Develop performance management system
- Design Benefits structure according to employee level
- Retention and motivational programs
- Measure Attrition monthly, and yearly
Developd anti-attrition programs
Reporting to Director of Human Resources
Manage HR department of “Raya Contact Center” a subsidiary of Raya Holding. (Supervising 3 direct reports)
Duties & Responsibilities
•Develop, monitor and update HR business plan
•Develop Annual manpower planning
•Recruitment
Manage to fill required vacancies at RCC with coordination between Department Heads & Executive Management
•Supervise the execution of the following employment processes:
Employment Contract.
Medical Insurance
Social insurance
Bank Accounts
Medical Check up
•Preparation of Monthly Payroll and reporting to Finance consolidated figures as well as COGS/ cost center (Cost Of Goods Sold)
•Conduct Annual Performance Appraisals
Reward & Recognition Programs
•Develop & maintain Company events/ Employee communication programs
•Follow up on; Annual leaves record keeping, attendance/Dept, employee database
Reports to General Manager (Supervising 1 direct report)
Manage all HR functions of Logic’s clients as an outsourced HR Manager. Implement HR policies and procedures as well as establishing new policies and precesss, which included;-
-Establishing new payroll system for a plant with almost 150 technicians/employees
-Launched new Health Insurance Program with Insurance provider, as well as creating self-insurance plans for certain benefits.
-Restructured and reengineered several departments in the organization in order to achieve the optimum performanc
Implement the HR policies and programs to support the country business goals & the regional HR strategies & programs. This includes hiring & retention, compensation, and benefits, rewards & recognition, training & development as well as performance management to 30 employees.
* Duties & Resposibilities;
1. Recommend to regional office, establish & enforce country HR
policies & procedures, taking into consideration of corporate
directions & individual country needs & legal requirements.
2. Provide advice/guidance to managers and staff on HR issues.
3. Ensure effective recruitment/ termination in terms of meeting
customers needs, responsiveness and quality.
4. implement programs to retain high steady performers & to
manage out the low performers.
5. Manage compensation & benefits strategies & programs to
achieve country external competitiveness, country legal
compliance & organizational internal equity. Keep up-to-date on
government rules & regulations & make recommendations for the
change.
6. Recommend & implement reward & recognition programs.
7. Execute the focal review process to ensure compliance with
corporate requirement, alignment of individual goals with the
corporate goals, and existance of quality performance feedback
conversations between managers
Executive & Career Coach
