Merin Shiban

Delivered exceptional front desk service with seamless reception service while multitasking effectively. Ensured timely distribution and response. Coordinated courier services. Assisted in vehicle fleet management. Oversaw the inventory of ofice supplies and stationery Controlled external supplier orders, verified deliveries, and managed invoice processing. Executed a variety of ad hoc duties, ensuring orderliness and task completion on time.

• Welcomed visitors, projecting a positive company image while managing heavy workloads.
• Handled HR-related tasks, including managing work attendance, leave forms, and sick absences in compliance with company policies.
• Coordinated office logistics, managing office supplies, meeting rooms, and vendor relationships.
• Ensured the security of the front desk by authorizing and logging visitors, and maintaining a safe and professional environment.
• Supported operational efficiency through seamless handling of mail, calls, and vehicle management

Spearheaded back-ofice operations for the property sales team, ensuring
seamless property status tracking for sales and rentals. Managed marketing collateral for property listings. Fostered exceptional client relations. Facilitated sales coordination and implemented productivity measures. Drove team motivation and supported the general manager. Oversee all administrative functions and conduct comprehensive training. Participated in strategic meetings with property finder and Bayut account managers to align sales efforts. Engaged in weekly briefings with the General Manager to review auditing reports and administrative affairs with major use of MS Excel and MS Word.

Expertly managed patient inquiries and addressed concerns. Ensured swift resolution of complaints. Prioritized urgent issues, effectively communicating with senior management and clinic managers. Maintained high standards of customer care. Facilitated doctor appointments and special healthcare services, ensuring seamless patient experiences with various payment methods. Gathered patient feedback and spearheaded process improvements to elevate customer service quality. Meticulously documented call notes and reports, maintaining accurate records in the CRM system. Enhanced customer loyalty and sales through informative interactions about the organizations services and products. Leveraged patient insurance claims by investigating and evaluating it and negotiated settlements for payment options for enhanced availability of healthcare services. Ensured everything done complied with relevant laws and regulations.