Director Operations
Ausin Group
Total years of experience :9 years, 9 Months
Business Closed In India )
The primary objective is to work closely with Director India and manage key internal and external stakeholder relationships and be responsible for delivering strong operational processes, excellent customer satisfaction ratings and demonstrated leadership in New Delhi.
•Develop and maintain key relationships with internal stakeholders within Ausin Group, including the CEO, COO, CFO, Director of Marketing and Communications and HR.
•Develop and maintain key relationships with external stakeholders including Chartered Accountant, HR support, Marketing agency and Solicitor.
•Develop and implement training as required on new projects.
•Develop processes to ensure that accurate information is passed onto prospective purchasers and misrepresentation is avoided at all costs.
•Oversee regular sales and Sales reports and oversee operations of sales and marketing processes.
•Support sales and marketing managers/consultants to achieve their periodical objectives and KPIs.
•Drive state procedures and processes to ensure consistency nationally.
•Provide support to sales team in achieving targets and provide valuable feedback to Director India.
•Maintain up to date, broad market and industry knowledge, and communicate effectively to Director India
•Hold a high level of understanding on all aspects of the business and can work across multiple management levels in a professional manner.
•Conduct monthly WIPs and quarterly performance management meetings with Admin and Marketing teams and provide feedback to Director India
Sales
July16 -May 17 DLF Properties
P&L: Responsibility for reaching or exceeding budgeted financial goals in one or more of our key customer retention categories - saves and reinstatement, customer longevity, load ups, and cross sell - using a variety of communication media including invoice text, inserts, email and telemarketing/Cross sell upsell units to make sure revenue retention is taken care of.
Campaign Planning & Execution: Responsible for conceptualizing and managing a diverse range of customer retention campaigns and initiatives. This includes idea generation and exploration, preparing and presenting proposals, overseeing the creative and production processes and championing successful execution
Sales Pitching: Playing major role in the co-ordination with sales team members to avoid cancellation of units and to cross sell/upsell units in accordance with the inventory.
Sales Events: Attend events to create brand image and address the perspective clients to buy the property.
Project Launch: Act as investment consultants helping NRI clients to invest in the projects.
Budget/Forecast: Build a detailed, bottom-up annual budget for areas of responsibility. Supply key inputs to the quarterly reforecast, using the most accurate, up-to-date information available. Be prepared to discuss assumptions used for developing budgets and forecasts.
Special Projects: Participate in a variety of special projects as requested, including explorations of system or process improvements, new retention categories, and joint projects with Customer Service.
Customer Focus: Working with Customer Service, Marketing Services and Operation to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value.
Jun '12 - July ’14 KFC Gurgaon
Manage the restaurant in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profit.
Ensure all employees are provided with the appropriate training and resources to perform their duties safely.
Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Ensure that controls and procedures are implemented on each shift to protect the security of employees and company funds.
Coordinate the effective recruitment and selection of team members using company systems.
Forecast and schedule management and team member labor within budget. Ensure tasks are only undertaken by those employees certified to perform them.
Train and develop team members to meet the standards of performance required. Monitor performance and implement corrective action where required.
Keep the Area Manager informed of any competitive activity that is likely to affect the trading results of the restaurant.
Report to the Area Manager any aspect of employee relations, customer service, attendance of and/or inspections by third parties that have or are likely to affect the operation of the restaurant.
Promote Yum!'s "How We Work Together" principles acting as a role model and providing leadership as necessary.
Reporting To the Food and Beverage Manager I managed the Bistro an Italian Deli Restaurant which has 68 operational covers and a live kitchen along with a pizzeria. Led a team of 9 including 2 supervisors. My jobs and responsibilities were:
Identify and estimate quantities of foods, beverages, and supplies to be ordered.
Maintain relationships with customers and staff.
Evaluate health and safety practices against standards.
Organize, plan, and prioritize.
Judge the quality of food, preparation, and job applicants.
Process and analyze information when scheduling and budgeting.
Record information about inventory and health practices.
Handle food, utensils, and bookkeeping materials.
Monitor food preparation and cleaning methods.
Implement ideas or products.
Get information from customers, employees, and inventory records.
Inspect equipment and food deliveries.
Monitor and oversee purchases & menus.
Guide, direct, and train staff.
Perform administrative activities such as scheduling, budgeting, and payroll.
Communicate with customers, sales reps, and suppliers.
Currently Pursuing MBA