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Merna Amr, Service Ambassador

Merna Amr

Service Ambassador·Abu Dhabi Islamic Bank

United Arab Emirates

Bachelor's degree, BBA (Management)

Work experience

Total years of experience: 9 years, 6 months

Service Ambassador

March 2026 - June 2026

Abu Dhabi Islamic Bank

Sharjah, United Arab Emirates

March 2026 - June 2026

• Assisted customers with branch inquiries and guided them to appropriate banking services.
• Supported queue management and customer flow in a fast-paced branch environment.
• Assisted with digital banking channels and maintained professional customer service standards.
Company industry:
Banking
Job role:
Customer Service and Call Center

Teaching Assistant - Special Educational Needs

April 2022 - June 2026

Emirates International School

Dubai, United Arab Emirates

April 2022 - June 2026

• Assisted students with special educational needs during classroom activities.
• Supported lesson understanding through interactive learning activities and engagement.
• Helped improve student participation and classroom communication.
• Worked collaboratively with teachers and staff to support student development.
Company industry:
Primary, Prep, & Secondary School

Service Ambassador

January 2026 - January 2026

Abu Dhabi Islamic Bank

Sharjah, United Arab Emirates

January 2026 - January 2026

• Assisted customers with branch inquiries and guided them to appropriate banking services.
• Supported queue management and customer flow in a fast-paced branch environment.
• Assisted with digital banking channels and maintained professional customer service standards.
Company industry:
Islamic Banking

Customer Service Representative & Typist

January 2026 - January 2026

Xenial Events

Dubai, United Arab Emirates

January 2026 - January 2026

• Provided typing, documentation, and customer support services for exhibitors and visitors.
• Assisted clients with official forms and document processing while maintaining confidentiality
and accuracy.
• Managed high volumes of customer inquiries in a fast-paced exhibition environment.
• Coordinated efficiently with event teams to prioritize urgent requests and deadlines.
Company industry:
Events Management

Customer Service Representative & Typist

January 2026 - January 2026

Gulfood Exhibition Event - Dubai Exhibition Centre / Dubai World Trade Centre

Dubai, United Arab Emirates

January 2026 - January 2026

• Provided typing, documentation, and customer support services for exhibitors and visitors.
• Assisted clients with official forms and document processing while maintaining confidentiality
and accuracy.
• Managed high volumes of customer inquiries in a fast-paced exhibition environment.
• Coordinated efficiently with event teams to prioritize urgent requests and deadlines.
Company industry:
Events Management

Recruitment & Marketing Intern

June 2024 - September 2024

WeSource Company

Dubai, United Arab Emirates •Hybrid

June 2024 - September 2024

• Supported recruitment coordination, candidate communication, and administrative tasks.
• Assisted with scheduling, reporting, and maintaining organized internal records.
• Contributed to social media and marketing support activities.
• Collaborated with teams to improve communication and workflow efficiency.
Company industry:
Business Support Services

Teaching Assistant- Special Educational Needs

April 2022 - July 2022

Emirates International School

Dubai, United Arab Emirates

April 2022 - July 2022

• Assisted students with special educational needs during classroom activities.
• Supported lesson understanding through interactive learning activities and engagement.
• Helped improve student participation and classroom communication.
• Worked collaboratively with teachers and staff to support student development.
Company industry:
Primary, Prep, & Secondary School

Call Center Representative

March 2020 - March 2022

Al Futtaim Group

Dubai, United Arab Emirates

March 2020 - March 2022

• Handled customer inquiries professionally while maintaining high customer satisfaction
standards.
• Resolved customer concerns efficiently using strong communication and problem-solving
skills.
• Worked closely with internal departments to ensure smooth issue resolution.
• Consistently achieved service quality and customer support targets.
Company industry:
Automotive Dealership & Distributor

Call Center Representative

January 2020 - January 2022

Al-Futtaim Group

Dubai, United Arab Emirates

January 2020 - January 2022

• Handled customer inquiries professionally while maintaining high customer satisfaction
standards.
• Resolved customer concerns efficiently using strong communication and problem-solving
skills.
• Worked closely with internal departments to ensure smooth issue resolution.
• Consistently achieved service quality and customer support targets.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Call Center Representative

April 2018 - July 2020

Noon Company

Dubai, United Arab Emirates

April 2018 - July 2020

• Managed and resolved over 100 customer inquiries daily across multiple regions.
• Maintained strong customer satisfaction through professional communication and follow-ups.
• Assisted in onboarding and supporting new team members.
• Handled complaints calmly and ensured timely issue resolution.
Company industry:
Call Centers & Customer Care Outsourcing

Call Center Representative

January 2018 - January 2020

Noon Company

Dubai, United Arab Emirates

January 2018 - January 2020

• Managed and resolved over 100 customer inquiries daily across multiple regions.
• Maintained strong customer satisfaction through professional communication and follow-ups.
• Assisted in onboarding and supporting new team members.
• Handled complaints calmly and ensured timely issue resolution.
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Marketing Assistant

March 2017 - January 2018

Mr Usta Company

Dubai, United Arab Emirates

March 2017 - January 2018

• Assisted with marketing campaigns, customer communication, and administrative
coordination.
• Supported social media activities and promotional content creation.
• Analyzed customer engagement trends and maintained organized records.
• Assisted with event coordination and daily operational support.
Company industry:
Technical Maintenance & Repair

Marketing Assistant

January 2017 - January 2018

Mr Usta Company

Dubai, United Arab Emirates

January 2017 - January 2018

• Assisted with marketing campaigns, customer communication, and administrative
coordination.
• Supported social media activities and promotional content creation.
• Analyzed customer engagement trends and maintained organized records.
• Assisted with event coordination and daily operational support.
Company industry:
Technical Maintenance & Repair

Education

Ilia State University

July 2025

July 2025

Bachelor's degree, BBA (Management)

Georgia

GPA (point): 3.8 out of 4

GPA (point): 3.8 out of 4

Graduated with a GPA of 3.8/4.0. Completed coursework in Management, Marketing, Human Resource Management, Finance, and Business Strategy. Developed strong leadership, communication, problem-solving, and teamwork skills through academic projects and presentations. Completed internships in Marketing and Recruitment, gaining hands-on experience in both fields.

ILIA State University

January 2025

January 2025

Bachelor's degree, Management

Georgia

International Academic School

January 2021

January 2021

Higher diploma, Administration And Economics

United Arab Emirates

Skills

ADMINISTRATIVE FUNCTIONS

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

BUSINESS ADMINISTRATION

Intermediate

CLIENT SERVICES

Intermediate

CONFLICT RESOLUTION

Intermediate

COORDINATING

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

MANAGEMENT

Intermediate

OPERATIONS

Intermediate

Languages

English

Beginner

Arabic

Beginner