Senior Contract Loading Executive
Emirates Holidays
Total years of experience :7 years, 11 Months
1. Checking encoded room rates, room allocations, terms and conditions from the hotel contracts into the Ocean system.
2. Coordinate and discuss with the Team Leader and Contract Manager with any discrepancies on the contract to avoid misinterpretations as well as errors or limitations that prevent the loading of the contracts and follow through to resolution.
3. Answering emails from reservation officers with regards to loading errors or escalations and investigates pricing and invoice issues.
1. Welcomes visitors by greeting them, in person or on the telephone; answering or
referring inquiries. Provide general administrative and clerical support.
2. Maintains security by following procedures; monitoring logbook and issuing visitor
badges.
1. Answering inquiries by clarifying desired information, researching, locating and providing information and sells additional services by recognizing opportunities to up sell products and services and explaining new features.
2. Resolves problems by researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.
1. To be courteous, warm, smiling while dealing with guests. Be efficient, fast and serve with confidence and flair. To be familiar with all menu items, their preparation and service procedure.
2. Making sure that all beverages are according to menu and list specifications, properly presented and be of correct temperatures before being served.
1. Forwards information by receiving and distributing communications. Maintains supplies by checking stocks to determine inventory levels, verifying receipts and stocking items.
2. Serves customers by backing up restaurant staffs, answering questions, forwarding messages, confirming customer orders and keeping customers informed of order status.