IT Manager
Tamleek property Transfer
Total years of experience :14 years, 9 Months
• Guided organizational technology strategy and roadmaps.
• Expanded use of VMware technologies, achieving 100% server virtualization.
• Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
• Conducted diligent troubleshooting on IT system reliability issues, identifying root causes.
• Identified and recommended cost-effective technology solutions
Directed implementation of in house CRM, HR and other software system
• Implemented network security policies and performed audits, leading to reduction in security breaches.
• Spearheaded new IT training and development program to boost employee retention.
• Tested and administered disaster recovery plans for IT system and Applications
• Led infrastructure migration projects from old to new Office location
• Patched software and installed new versions to eliminate security problems and protect data.
• Performed root cause analysis and general troubleshooting.
• Set up and administered IT Infrastructure virtualization with VM Ware Esxi and VCenter 2010
• Tested and administered High Availability in Server Infrastructure.
• Conducted server back-up and recovery operations with Veem Back up solution.
• Administered Avaya G430 Gateway and 1600 &1608 series IP phones
• Designed and implemented CCTV and access control systems in workshops and main office with VPN connectivity
• Answered user questions about hardware and software operation to help resolve problems.
• Analyzed and troubleshooted problems
• Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
• Installed important security and functionality patches for Windows Server2003 to maintain optimal protections against intrusion and system reliability.
• Adopted cost-effective, useful solutions to implement into current systems.
• Worked with users to determine areas of technology in need of improved usability.
• Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
• Oversaw IT activities to laptops, tablets and PDAs for corporate users.
• Initiated and managed network test facilities to verify network hardness and resilience.
• Provided network support services for devices such as hubs, bridges, routers and other hardware.
• Integrated data, voice and video networks for use in multi-site installations.
• Established robust infrastructure and data capacity for new applications.
• Critical problem recognition and immediate recovery Duties
• Performed day-to-day LAN and WAN administration, maintenance and support.
• Configured networks for smooth, reliable operation to meet business processes and objectives.
• Authored documentation for system configuration and troubleshooting.
• Verified continuity of computer and telephone system services for users..
Master of Science in Computer Networks Middlesex University, London UK Middlesex University, London, UK 2010
B.Tech - Computer Science & Engg. St. Joseph's College of Engg. & Tech