مشعل بلكم

▪  Operations Management: Oversight of all operational functions including supply chain, logistics, warehouses, inventory management, projects, maintenance, deliveries, and customer service.



▪  Financial Management: Supervised financial planning, budgeting, debt recovery, and cost-reduction strategies to improve profitability and ensure timely settlement of liabilities.



▪  Sales & Business Development: Directed B2B and B2C sales strategies, developed strategic partnerships with global brands, and secured high-value contracts with third-party specialists.



▪  Human Resources & IT: Managed HR operations, recruitment, training, and IT system optimization to enhance workflows and align with organizational growth objectives.



▪  Contracts & Legal Management: Negotiated, reviewed, and managed corporate contracts to safeguard business interests and strengthen compliance.



▪  Strategic Planning & Execution: Developed corporate strategies, implemented performance improvement initiatives, and accelerated workflow procedures.



▪  Advanced Analytics & Reporting: Delivered executive-level dashboards and data-driven insights to support decision-making and optimize KPIs.



▪  Process Optimization: Introduced automation, streamlined mechanisms, and improved workflow efficiency across departments.



▪  Customer Service Management: Enhanced client experience by aligning service delivery standards with international benchmarks.

▪ Key Account Management: Managed key accounts across hospitality, corporate, commercial, and medical fitness sectors, ensuring long-term client retention, contract renewals, and repeat business.

▪ Market Expansion & Business Development: Identified new business opportunities, expanded territory coverage, and strengthened brand positioning to increase revenue streams and capture new markets in Saudi Arabia.

▪ Project Management: Led large-scale gym installations and corporate wellness solutions, ensuring seamless execution, timely delivery, and adherence to quality standards.

▪ Sales Performance Analysis: Tracked and analyzed sales data, competitor activity, and market trends, leveraging insights to refine strategies, boost conversion rates, and exceed KPIs.

▪ Cross-Functional Collaboration: Worked closely with logistics, after-sales, operations, and finance teams to optimize service delivery, reduce downtime, and enhance overall customer experience.

▪ Product Training & Demonstration: Delivered in-depth product knowledge sessions, live demonstrations, and technical training to clients, ensuring high engagement and brand loyalty.

▪ Consultative Sales Solutions: Assessed client needs, fitness facility requirements, and budget constraints, providing tailored fitness equipment packages and financing options for optimized solutions.

▪ B2B & Corporate Sales: Developed long-term partnerships with corporate clients, government entities, and health clubs, securing high-value bulk orders, multi-site deals, and contract renewals.

▪ High-Value Negotiations: Secured major B2B contracts, negotiating terms that maximized profitability, ensured long-term partnerships, and aligned with business growth objectives.

▪ Strategic Sales Planning: Developed and executed B2B sales strategies, lead generation plans, and pricing structures that drove consistent revenue growth and market expansion.

▪ Business Development: Expanded sales pipeline by identifying and engaging high-potential clients in the fitness industry.

▪ Lead Generation: Prospected and converted leads into long-term business relationships through strategic sales efforts.

▪ Customer Consultation: Provided expert guidance on fitness solutions, tailoring offerings to meet diverse client requirements.

▪ Sales Target Achievement: Consistently exceeded sales quotas by implementing effective sales tactics and client engagement strategies.

▪ Relationship Management: Built and maintained strong client relationships, ensuring repeat business and referrals.

▪ Industry Networking: Established connections within the fitness, medical, and hospitality sectors to drive business growth.

▪ Competitive Analysis: Conducted market research to benchmark pricing, product offerings, and sales strategies against competitors.

▪ Brand Promotion: Enhanced brand visibility through targeted marketing initiatives and professional networking events.

• Streamlined technical support operations, resulting in an 85% increase in efficiency and a 60% decrease in response time.



• Implemented performance metrics and KPIs to assess and improve the effectiveness of the technical support team.



• Developed and delivered comprehensive training programs for technical support representatives, resulting in enhanced product knowledge and improved customer satisfaction.



• Led cross-functional teams in resolving complex technical issues, ensuring prompt resolution and minimizing downtime for customers.



• Collaborated closely with product development teams to provide valuable customer feedback and insights for product enhancements and future developments.



• Established strong relationships with key stakeholders, including internal teams, external vendors, and customers, to ensure smooth operations and customer satisfaction.



• Recognized for exceptional leadership skills, consistently motivating and empowering team members to achieve their highest potential.



• Received commendations from clients for exceptional problem-solving abilities and dedication to delivering outstanding customer service.

▪ Event Performance Analysis: Evaluated attendee feedback and event outcomes, implementing continuous improvements for future events.

▪ Crowd Management: Developed and executed crowd control strategies, enhancing safety and optimizing the attendee experience.

▪ Cross-Functional Leadership: Led coordination between security teams, vendors, and event staff, ensuring seamless execution.

▪ Traffic Flow Optimization: Designed event entry/exit strategies to minimize congestion and improve movement efficiency.

▪ Regulatory Compliance: Ensured adherence to safety regulations, local authority guidelines, and emergency response protocols.

▪ Real-Time Event Monitoring: Supervised live event operations, swiftly resolving issues to maintain operational efficiency.

▪ Large-Scale Event Planning: Managed high-attendance events, concerts, and exhibitions, ensuring smooth logistics and crowd control.

▪ Logistics & Resource Management: Oversaw venue setup, staffing, security deployment, and resource allocation for optimal execution.

▪ Risk Assessment & Mitigation: Led risk identification efforts, emergency planning, and crisis management strategies.

▪ Stakeholder Coordination: Collaborated with clients, government agencies, and suppliers to align operations with business goals.

▪ KPI Monitoring & Performance Analysis: Tracked key event metrics, performance data, and operational effectiveness to drive improvements.

▪ Cross-Functional Team Management: Supervised workflow, task delegation, and staff performance tracking to ensure efficiency.

▪ Process Optimization: Implemented automation solutions and workflow enhancements, streamlining event planning and execution.

▪ Operational Oversight: Managed daily event operations, ensuring alignment with strategic objectives and efficiency targets.

▪ Strategic Planning: Developed and executed event strategies, vendor negotiations, and sponsorship agreements for business growth.

• Successfully managed and executed electrical engineering projects from initiation to completion, ensuring adherence to project specifications, budgets, and timelines.

• Conducted thorough analysis of project requirements, identifying optimal solutions and making recommendations for design improvements.

• Collaborated with cross-functional teams, including architects, contractors, and subcontractors, to coordinate project activities and ensure seamless execution.

• Led the installation, testing, and commissioning of electrical systems, ensuring compliance with industry standards and regulations.

• Conducted site inspections and audits to assess electrical systems, identify potential issues, and implement corrective measures to ensure safety and efficiency.

• Successfully resolved complex electrical engineering issues, providing innovative solutions and troubleshooting technical challenges.

• Effectively managed project documentation, including progress reports, technical drawings, and change orders, to ensure accurate and up-to-date project records.

• Coordinates operation and maintenance activities to ensure optimum utilization of power system facilities and meet customer demands for electrical energy.



• Design new ways to use electrical power to develop or improve products such as electronic components, software, products, and systems.





• Analyze electrical system requirements, capacity, cost, and project needs and then develop a system plan.



• Perform detailed calculations to compute manufacturing, construction, and installation standards and specifications.



• Develop maintenance and testing procedures for electronic components and equipment.



• Inspect electronic equipment, instruments, and systems to make sure they meet safety standards and applicable regulations.



• Evaluate systems and recommend repair or design modifications.



• Work with project managers on production efforts to ensure projects are completed satisfactorily, on time, and within budget.



• Plan and develop applications and modifications for electronic properties used in parts and systems to improve technical performance.

• Managing, monitoring the performance of and working as part of a team of communication engineers and planners.



• Agreeing project budgets, timescales and specifications with clients and managers.



• Undertaking site surveys.



• Producing, testing and implementing designs.



• Creating test procedures.



• Producing disaster management plans.



• ensuring that objectives and deadlines are met.



• Attending conferences and briefings on new products and networks.



• Writing reports and documentation.



• Making presentations.



• Managing resources.