Cash Management officer
Qatar National Bank
مجموع سنوات الخبرة :16 years, 5 أشهر
Handles Corporate Accounts and Cash Management related product offerings and processes,
this includes account analysis, WPS (wage protection System), SMS Banking and internet banking, responsible for providing a high quality of client service while performing a wide variety of services such as assisting clients with implementation, questions, changes, or concerns regarding Cash Management products, Online and WPS.
Main Tasks and Responsibilities:
Providing clients with training on WPS and Cash management internet banking e-Business systems and products to ensure high clinet satisfaction and comfortable dealing with the bank
Supports Customers in processing their transaction with bank and providing Swift copy
End to End WPS (Wages Protection System) Setup, Training and investigation for QNB Corporates and SME clients.
Credit Card setup, Amendment and issue resolving
E-statement and E-advise Setup and Support.
Assisting the branch in resolving account mapping issues
Providing support to corporate client payments issues
Assigned as the main contact on handling Cash Management Client e-mails.
Works closely with Relationship managers and Operations Team to provide customers with quick query resolution.
Handling Private Banking customers, Complaints and Inquiries about all Bank products i.e. Loans, Credit Card, Liabilities, Mortgage, Insurance, Assist Clients in Choosing the Most Convenient Investment Plans According to Their Needs.
Responsible for incoming or outgoing customer and non-customer inquiries and complaints from any bank channel over the phone, emails and social media are acknowledged in a timely manner, and processed or answered effectively in cooperation with the customer care team and various departments. Support issues, include customer service representative, telephone sales or service representative, attendant, associate, operator and account executive or team member.
Main Tasks and Responsibilities:
Handle customer inquiries and complaints.
Provide customers with product and service information, forms and applications.
Identify and escalate priority issues.
Follow up customer calls where necessary.
Give input to the development and on-going updates of information on the bank website.
Aid the Customer Care Manager to ensure that all relevant standards within the customer charter are being met.
Meet and exceed the objectives and performance measures agreed by the Customer Care Manager.
Daily weekly and monthly operation reports.
Checking and analysis Customer statements.
Reconciliation treasury statements daily.
Update customer’s files with the new documents.
Handling Sadara and Private Banking customers, Complaints and Inquiries about all Bank products i.e. Loans, Credit Card, Liabilities, Mortgage, Insurance, assist clients in choosing the most convenient investment plans according to their needs.
Main Tasks and Responsibilities:
Handle customer inquiries and complaints.
Provide customers with product and service information, forms and applications.
Identify and escalate priority issues.
Follow up customer calls where necessary.
Give input to the development and on-going updates of information on the bank website.
Aid the Customer Care Manager to ensure that all relevant standards within the customer charter are being met.
Meet and exceed the objectives and performance measures agreed by the Customer Care Manager.
Daily weekly and monthly operation reports.
Checking and analysis Customer statements.
Reconciliation treasury statements daily.
Update customer’s files with the new documents.
Interact with customers to provide information in response to their inquiries and complaints about products and.
Handling all kinds of Accounts opening, closing, inheritors, SMEES, corporate, LG, LC, Customers Complaints and Inquiries, selling all Bank products i.e. Loans, Credit Card, Liabilities, Mortgage, Insurance, Assist Clients in Choosing the Most Convenient Investment Plans According to Their Needs.
Main Tasks and Responsibilities:
Take full responsibility in dealing with the relevant customer complaints, queries and requests for information from the start to finish.
Ensure appropriate and adequate investigation takes place in all cases that arises, which includes the recording of all communications between the various parties and all information which is to be taken into consideration when formulating a solution.
Handles all matters in a non-biased and professional manner.
Carry out relevant research as and when required or whenever requested by the Customer Care Manager.
Draft documentation as and when required and requested.
Prepare daily, weekly, monthly statistical reports as per the company’s standards.
Provide input to the development of relevant CS Policy.
Give input to the development and on-going updates of information on the CA website.
Aid the Customer Care Manager in ensuring that all relevant standards within the customer charter are being met.
Meet and exceed the objectives and performance measures agreed by the Customer Care Manager.
Actively support the strong inter-relationships cooperation across all divisions, ensuring all relevant parties are well informed of assigned work programs.